Implementation Consultant, Field Service Engineer
Civica US
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Lead successful software implementations — guide clients through configuration, data migration, and go-live to ensure smooth, efficient deployments that deliver measurable value.
- Act as a trusted advisor — understand each client’s unique needs and tailor Civica’s education solutions to drive better operational and learner outcomes.
- Deliver expert training and consultancy — empower users with the knowledge and confidence to get the most from our products.
- Collaborate cross-functionally — work closely with product, development, and support teams to resolve issues, share insights, and continuously improve delivery.
- Champion quality and best practice — ensure solutions meet high standards for accuracy, reliability, and usability while maintaining consistent project documentation.
- Drive customer success — build strong relationships that promote adoption, satisfaction, and long-term partnership.
- Contribute to continuous improvement — identify opportunities to enhance our implementation approach, product functionality, and client experience.
- Support innovation and growth — feed real-world insights back to Civica’s teams to shape future software enhancements and ensure we stay ahead of client needs.
Requirements
- Proven experience delivering software implementations — from configuration and data migration through to go-live and post-launch support.
- Strong client-facing communication skills — able to build trust, manage expectations, and translate complex technical concepts into clear, practical guidance.
- Analytical problem-solving ability — quickly identifies issues, proposes effective solutions, and maintains a calm, solutions-focused approach.
- Collaborative mindset — works seamlessly with cross-functional teams including product, development, and support to achieve shared goals.
- Organised and delivery-focused — manages multiple projects effectively, prioritising workload to meet deadlines and maintain quality.
- Adaptability and curiosity — thrives in dynamic environments, learns new systems quickly, and embraces continuous improvement.
- Commitment to customer success — genuinely motivated by helping clients achieve positive outcomes through technology.
- Technical literacy — comfortable working with data, cloud-based systems, and modern software tools to support configuration and troubleshooting.
- Ability to drive and travel — must hold a full UK driving licence and have access to a vehicle, with flexibility to visit client sites across the UK as required.
Benefits
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software implementationsconfigurationdata migrationpost-launch supportproject documentationanalytical problem-solvingtechnical literacy
Soft skills
client-facing communicationcollaborative mindsetorganiseddelivery-focusedadaptabilitycuriositycommitment to customer success
Certifications
full UK driving licence