Solace

Platform Engineer

• Help build cloud infrastructure and application platform
• Assess risk and impact for changes to live environment
• Troubleshoot problems from complex technology interactions
• Design and build autonomous self-healing processes
• Be a resource for product and data engineers
• Communicate with stakeholders

Senior Platform Engineer

Performance Marketing

• Own Meta performance end-to-end across campaign strategy, structure, testing, and budget allocation.
• Build a feedback loop in partnership with our integrated marketing and creative teams.
• Monitor and diagnose full-funnel performance, not just platform KPIs — and proactively identify what’s driving wins/losses.
• Partner closely with our CRO Specialist to align ad messaging with landing pages.
• Own paid social tracking and measurement (pixel/CAPI health and lead quality feedback loops).
• Collaborate with Data/Analytics to improve reporting, ensure consistency in KPI definitions, and deepen channel insight.
• Own our expansion into TikTok and Snapchat.
• Translate account performance into insights for the broader team.
• Manage and grow associate talent.

Growth Marketing Manager, Paid Social

Operations

• Support the Customer Operations Manager in operational planning and project management.
• Support rollout and optimization of CX tooling (AI automation, QA platforms, WFM tools)
• Execute on operational initiatives from scoping through implementation
• Partner cross-functionally with Product, Data, and CX leadership to move projects forward
• Maintain clear documentation and operational hygiene across initiatives
• Analyze trends across automation containment, QA signals, SLA performance, and CSAT
• Build summaries and dashboards that translate operational data into clear insights
• Conduct structured deep-dives when issues arise, bringing facts not anecdotes
• Support executive-ready reporting for planning and reviews
• Identify workflow inefficiencies and propose improvements
• Test and validate new automations before full rollout
• Partner with the Systems Admin and Data team to ensure clean implementation
• Help monitor impact post-launch and iterate quickly
• Step in to investigate operational friction points
• Provide neutral, structured analysis across CX cores
• Drive follow-through on initiatives that require cross-functional coordination.

Customer Operations Associate

QA Engineer

• Lead, mentor, and develop a team of QA Specialists
• Own the QA strategy, framework, and roadmap for your team
• Oversee regular audits across calls, messages, documentation, and other operational workflows
• Ensure consistency, fairness, and accuracy in all evaluations
• Develop and maintain SLAs, quality benchmarks, and performance expectations
• Support the ongoing development and effectiveness of QA Specialists
• Uphold Solace’s brand voice, values, and commitment to exceptional service
• Champion a culture of continuous improvement, accountability, and excellence

QA Manager

• Conduct regular quality audits across calls, messages, documentation, and other operational workflows
• Evaluate adherence to Solace protocols, accuracy standards, and best practices
• Provide clear, actionable feedback to support quality improvement across the team
• Identify patterns, gaps, or emerging issues and share insights with the QA Manager
• Verify that each QA review follows the appropriate SOP and confirm all required steps and instructions were completed accurately
• Uphold Solace’s brand voice, values, and commitment to exceptional service
• Support initiatives that strengthen performance, engagement, and clarity of expectations across teams

QA Specialist

Community Manager

• Own internal advocate communication channels and our community platform, Circle.so
• Facilitate engagement through onboarding sessions, fireside chats, and other advocate-facing experiences that build connection and clarity.
• Monitor internal sentiment and feedback to proactively address knowledge gaps, align messaging, and reduce friction.
• Create resources and recognition programs that empower advocates to serve patients with confidence, accuracy, and empathy.
• Build community by surfacing stories, celebrating milestones, and maintaining a tone that reflects Solace’s mission and values.

Community Lead

Full-stack Engineer

• Communicate and lead discussions with the broader team through meetings, demos, and documentation
• Create robust, scalable APIs and applications that communicate with the Solace Platform including the Solace Agent Mesh
• Participate in requirements definition, software design, implementation, testing, bug fixing, and deployments of new products/solutions using agile software development practices
• Work closely with teams across the organization as features are often distributed between the message router itself and applications/APIs
• Analyze and tune applications for optimal performance in high-throughput environments
• Write and maintain comprehensive automated tests and CI/CD integration pipelines
• Diagnose and fix both internal and field-found defects
• Create clear, concise documentation for APIs and applications

Senior Software Developer – AI

• Collaborate with cross-functional teams to design and implement complex features involving C++ in a multi-threaded environment.
• Tune software performance considering hardware effects and monitor system performance.
• Understand and optimize hardware interfaces, cache hierarchy, and Linux kernel details.
• Debug complex applications with core files and code to ensure robustness and reliability.

Senior Datapath Software Developer

• We at Solace believe that we build the world’s best messaging middleware product in the world.
• Our mixture of hardware, software, and messaging-as-a-service offerings allow us to perform and excel in all environments where applications need to communicate.
• At the heart of our PubSub+ messaging broker lies the datapath, responsible for moving messages at high rate, with low latency and utmost reliability.
• Candidates should enjoy going deep to learn about hardware interfaces, processors and their cache hierarchy and details of the Linux kernel.
• We are looking for energetic developers that relish the challenge of building complicated features with C++ in this multi-threaded environment.

Datapath Software Developer

• Support day-to-day responses to customer and advocate community channels, including Facebook, Reddit, and Circle.so
• Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses.
• Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams.
• Facilitate advocate engagement through supporting office hours, fireside chats, and other advocate-facing experiences that build connection and clarity.
• Own response times and ensure we’re meeting SLA’s across channels.
• Support proactive social strategies that strengthen our brand reputation.
• Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience.
• Support the monthly operations of our advocate appreciation program

Community Engagement Associate

DevOps Engineer

• Design, build, and maintain highly reliable CI/CD pipelines that support large-scale, cloud-native microservices
• Build and maintain developer environments (local, ephemeral, and cloud-based) that are fast, secure, and easy to use
• Define and implement Infrastructure as Code using Terraform and Helm to manage cloud resources and Kubernetes workloads
• Partner with engineering teams to standardize deployment, testing, and release workflows
• Improve platform observability, security, and reliability across the SDLC
• Mentor other engineers and contribute to technical design discussions and architectural decisions
• Drive continuous improvement by identifying friction points in the developer experience and delivering practical solutions