Community Engagement Associate
Solace
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Support day-to-day responses to customer and advocate community channels, including Facebook, Reddit, and Circle.so
- Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses.
- Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams.
- Facilitate advocate engagement through supporting office hours, fireside chats, and other advocate-facing experiences that build connection and clarity.
- Own response times and ensure we’re meeting SLA’s across channels.
- Support proactive social strategies that strengthen our brand reputation.
- Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience.
- Support the monthly operations of our advocate appreciation program
Requirements
- 1+ years of experience in community management, internal communications, or PR with a strong preference for experience at venture-backed technology or consumer startups
- Experience managing internal communication tools, knowledge management, and community platforms
- Bachelor’s degree in a related discipline is preferred. A clinical background is strongly preferred.
- A high level of agency and autonomy, coupled with a vision for what healthcare can and should be.
Benefits
- Applicants must be based in the United States.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
community managementinternal communicationspublic relationsknowledge management
Soft Skills
collaborationproblem-solvingcommunicationautonomyvision
Certifications
Bachelor’s degree