Solace

Community Lead

Solace

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Own internal advocate communication channels and our community platform, Circle.so
  • Facilitate engagement through onboarding sessions, fireside chats, and other advocate-facing experiences that build connection and clarity.
  • Monitor internal sentiment and feedback to proactively address knowledge gaps, align messaging, and reduce friction.
  • Create resources and recognition programs that empower advocates to serve patients with confidence, accuracy, and empathy.
  • Build community by surfacing stories, celebrating milestones, and maintaining a tone that reflects Solace’s mission and values.

Requirements

  • 3+ years of experience in internal communications, community management or PR with a strong preference for experience at venture-backed technology or consumer startups
  • Experience managing internal communication tools, knowledge management, and community platforms
  • A bachelor’s degree in a related discipline is preferred. A clinical background is strongly preferred
  • A high level of agency and autonomy, coupled with a vision for what healthcare can and should be
Benefits
  • Competitive salary and equity
  • Remote-first culture
  • Generous time off policies
  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
internal communicationscommunity managementpublic relationsknowledge management
Soft Skills
engagement facilitationcommunicationempathyautonomyvision