Solace

Technical Support Engineer

Solace

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Tech Stack

AWSAzureCloudDockerGoogle Cloud PlatformJavaKafkaKubernetesLinux.NETOpenShiftUnixVMware

About the role

  • Deliver a superior customer experience
  • Improving our infrastructure tooling, observability, and automation
  • Contribute to the evolution of Solace Agent Mesh by supporting cutting-edge agentic AI capabilities, enabling autonomous decision-making, multi-agent coordination, and intelligent automation across business processes
  • Resolving incidents
  • Handling service requests and provisioning by the customers
  • Support partners and regional teams as part of a global team
  • Participate in on-call rotation and provide 12x7 off-hours support
  • Contribute to making the production environment more efficient, less error-prone, etc.
  • Actively involved in development for scalable deployment (automation, tooling, etc.)

Requirements

  • 5-10+ years’ experience in a technical role (software development, technical support, QA etc.)
  • TCP networking, concepts, and troubleshooting
  • Unix/Linux System Administration
  • Programming experience in at least one of: Java, C, or .NET
  • Excellent English communication skills, both written and verbal
  • Strong personal commitment to quality and customer service
  • Ability to take initiative in a dynamic working environment.
  • Willing to provide 12x7 off-hours telephone support approximately one week per month
  • Legally able to work in Singapore without sponsorship
  • Desired Skills: Messaging protocols: JMS, MQTT, AMQP, REST
  • Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc.
  • Use AI analytics to gain insights from customer interaction patterns and improve service delivery
  • Deploy natural language processing (NLP) tools for intelligent ticket routing and sentiment analysis
  • Leverage predictive analytics to anticipate customer needs and proactively address potential issues
  • Cloud computing environments: AWS, GCP, Azure, etc.
  • Authentication protocols: LDAP, Kerberos, OAuth, SSL
  • Client Certificate Authentication
  • Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform
Benefits
  • Work with brilliance – Our team is packed with some of the sharpest minds in the industry.
  • Balance matters – We believe work should fit into your life, not the other way around.
  • Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
  • Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
  • Growth mindset – Our training programs are designed to help you level up, fast.
  • Customer love – We’re proud of our world-class customer lineup (and we’re not shy about it).
  • Keep it fun – We’re social, we keep things simple, and we know how to have a good time.
  • Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaC.NETTCP networkingUnix/Linux System AdministrationvirtualizationNLPpredictive analyticscloud computingmessaging protocols
Soft Skills
customer servicecommunicationinitiativecommitment to quality