Analista de Qualidade de Software Junior, PcD
Softplan
CypressJavaJavaScriptPythonSelenium
Junior Relationship Analyst – Fluent Spanish
Softplan
full-time
Posted on:
Location Type: Remote
Location: Remote • Brasil
Visit company websiteJob Level
Junior
About the role
- Manage a LATAM client portfolio throughout the platform adoption journey;
- Monitor client engagement and health indicators, interpret data, and define action plans;
- Conduct follow-up meetings and operational training sessions with managers and key users to ensure understanding and application of core features;
- Develop and execute onboarding and enablement plans for new clients, focusing on adoption and value creation;
- Anticipate and address churn risks due to low adoption, creating and implementing recovery strategies;
- Maintain and update the CRM with relationship details, interactions, and action plans;
- Digital mindset, curiosity about new technologies, and interest in how Artificial Intelligence can transform processes, experiences, and outcomes.
Requirements
- Advanced or fluent Spanish (spoken and written);
- Previous experience in Customer Success and account management;
- Experience delivering trainings and enablement sessions to clients;
- Proficiency in data analysis and engagement metrics (Power BI or similar tools);
- Experience with CRM systems (SenseData or equivalent);
- Availability for occasional travel;
- Knowledge of or interest in Artificial Intelligence technologies: tools, applications, and concepts.
- Differentials
- Knowledge of quality management, audit, or operations processes;
- Experience working with international clients.
Benefits
- Meal allowance / food voucher;
- Health and dental plan;
- Home office allowance;
- Profit-sharing / results participation;
- Voucher for setup kit;
- Life insurance;
- Birthday day off;
- GoGood | Nav;
- Health and wellness promotion program;
- Partnerships and discounts.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisengagement metricsCRM systemsArtificial Intelligence technologiestraining deliveryonboardingenablement planschurn risk managementrecovery strategiesquality management
Soft skills
client managementcommunicationcuriosityproblem-solvingrelationship managementoperational trainingadaptabilityinterpersonal skillsstrategic thinkingteam collaboration
