Softchoice

GTM Operations and Process Specialist

Softchoice

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

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Salary

💰 CA$62,400 - CA$78,000 per year

About the role

  • Serve as the Asana admin, managing governance, user onboarding, access, and platform structure
  • Build and optimize workflow templates supporting marketing campaigns, partner programs, events, and operational requests
  • Improve cross-functional collaboration and reporting through workflow design and process standardization
  • Drive ongoing Asana enhancements to ensure scalability, efficiency, and visibility across RGM teams
  • Manage operational workflows across Asana, Eloqua, and Salesforce for campaign and event execution
  • Support campaign setup in Eloqua and assist with accurate lead flow and data alignment between Eloqua and Salesforce
  • Upload campaign tasks and contact lists into Salesforce to support sales enablement and initiatives
  • Build and maintain tracking frameworks that centralize visibility of partner initiatives and program deliverables
  • Enable PAMs and leadership to monitor active partner activities, progress, and engagement
  • Manage SPIF tracking, MDF operations, and the OneEnablement scheduling process
  • Oversee PartnerTap user onboarding, access management, and platform maintenance
  • Maintain platform configuration to ensure accurate account mapping and partner collaboration visibility
  • Serve as primary point of contact with the PartnerTap team for updates and issue resolution
  • Support internal teams in maximizing value from PartnerTap’s ecosystem collaboration capabilities

Requirements

  • Post-secondary education is a benefit
  • 2+ years of business experience in operational, process-oriented, or project-based work
  • Demonstrated ability to communicate complex information in a clear, accessible, and compelling way
  • Experience managing stakeholders across departments and levels of the organization
  • Strong time and project management skills, with the ability to manage multiple simultaneous projects
  • Skilled in designing, managing, and improving processes
  • Comfortable working in fast-paced, dynamic environments with shifting priorities
  • Experience collaborating within cross-functional teams
  • Background in B2B technology or related industries
  • Experience engaging directly with senior leaders
Benefits
  • Medical and Dental Care
  • Employee & Family Assistance Program
  • RRSP/DPSP Retirement Savings Plan with Company Matching
  • Life and Disability Insurance
  • Vacation and Sick Leave
  • Holidays
  • Parental Leave
  • Volunteer Days
  • Bereavement Leave
  • Employee Discount Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Asana administrationworkflow designprocess standardizationcampaign setup in Eloquadata alignmentSalesforce managementtracking frameworksSPIF trackingMDF operationsOneEnablement scheduling
Soft Skills
communicationstakeholder managementtime managementproject managementprocess improvementcollaborationadaptabilityproblem-solvingleadership engagementorganizational skills