Senior Customer Service Representative
Softcard (acquired by Google)
full-time
Posted on:
Location Type: Office
Location: Knoxville • Tennessee • United States
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Job Level
About the role
- Responds to customer inquiries and places customer orders
- Develops and broadens relationships with customers
- Provides guidance and advice to less experienced Customer Service Representatives
- Places customer orders via various methods
- Influences gross profit through negotiating prices
- Builds customer relationships to drive repeat business
- Maintains appropriate inventory levels
- Determines cost-effective shipping methods
- Handles customer returns as necessary
Requirements
- high school diploma or GED
- five (5) or more years of related experience or an equivalent combination
- excellent communication skills including written, verbal, and listening
- ability to multi-task and time management skills required
- excellent computer skills
- excellent negotiation skills
- strong product knowledge
- reliability, organization, and attention to detail required
Benefits
- options for healthcare coverage
- 401(k)
- tuition reimbursement
- vacation
- sick
- holiday pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer order processinginventory managementshipping methodsproduct knowledge
Soft Skills
communication skillsnegotiation skillsmulti-taskingtime managementreliabilityorganizationattention to detail
Certifications
high school diplomaGED