Softcard (acquired by Google)

Area Manager

Softcard (acquired by Google)

full-time

Posted on:

Location Type: Office

Location: Cardiff • United Kingdom

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About the role

  • Day-to-day operation of the branches within your area.
  • Evaluating employee performance and providing feedback and coaching as required.
  • Developing customer relations within area, communicating with Regional Sales Manager to meet targets.
  • Interacting with customers on a regular basis via telephone or when visiting the branch to ensure satisfaction and gain useful feedback.
  • Regular interaction and holding short daily catch up sessions with all area management.
  • Briefing Branch Managers and other employees on current sales goals, promotions, and other relevant information.
  • Ensuring Branch stock control and audits are completed and to schedules set.
  • Efficient management of stock, to include goods in, supplier and customer returns in all branches.
  • Monitoring and driving telesales efficiency within your area.
  • Ensuring service levels with parts deliveries are to a satisfactory standard in all branches.
  • Resolving customer problems as needed.
  • Ensure the planning and authorising staff holidays are as per company policy within all branches.
  • Reporting and dealing with staffing issues. (all disciplinary issues to be dealt with via HR department)
  • Complying with all health & safety requirements.
  • Ensuring all branches complete daily van checks and resolving defects reported.
  • All Branches efficiently manage and handle cash and adhere to relevant procedures.
  • Active in assisting credit control with customer debt. (Running over aged debt report)
  • Cooperating with other areas and departments relating to company practices.
  • Driving promotional activities from across the area and achieve goals set.
  • Adhering to high ethical and professional standards.
  • Ensuring a high standard of housekeeping within the branches.
  • Ensuring all company procedures are always adhered to.
  • You will be responsible for managing the sales team within your area.
  • You will need to be able to identify new business and develop existing business within your area through well executed sales planning.
  • You will also be expected to organise your team to carry out local market research and monitor and report information about competitor activity.
  • Achieve growth in line with budget.
  • Manage your team of BDM’s by measuring them against set business KPI’s.
  • Responsible for the delivery of sales promotions and marketing material.
  • Develop and maintain strong relationships with customers.
  • Performance manages your team of BDM’s.

Requirements

  • You must be a natural leader, self-driven and enjoy working as a team to achieve results.
  • Have knowledge of the local area and customer base (desired but not essential).
  • Demonstrate proven ability to manage and grow direct reports.
  • First class commercial awareness with an ability to leverage reporting data to drive growth and margin.
  • Good working knowledge of Microsoft Excel.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales planningcustomer relationsstock controltelesales efficiencycash managementcredit controlmarket researchperformance managementKPI measurementcommercial awareness
Soft Skills
leadershipteamworkself-drivencommunicationproblem-solvingcoachingfeedbackinterpersonal skillsorganizational skillsethical standards