SOFMEDICA Life-saving Innovation

Clinical Solution Sales Representative

SOFMEDICA Life-saving Innovation

full-time

Posted on:

Location Type: Hybrid

Location: Budapest • Hungary

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About the role

  • Provide first-line support to customers in Hungary via phone, email, and chat in both Hungarian and English
  • Respond promptly and professionally to customer inquiries, resolving issues efficiently and effectively
  • Guide customers through product setup, configuration, and usage of the SOFMEDICA platform
  • Troubleshoot technical issues and provide step-by-step solutions to ensure minimal disruption to training sessions
  • Escalate complex technical issues to senior support or engineering teams when necessary
  • Providing remote demonstrations and follow up sessions to keep customers engaged after initial sign up
  • Maintain accurate records of customer interactions, issues, and resolutions in the support ticketing system
  • Contribute to and maintain support documentation, FAQs, and knowledge base articles
  • Identify recurring issues and patterns, providing feedback to product development and engineering teams
  • Proactively reach out to customers to ensure satisfaction and identify opportunities for additional training or support
  • Build strong relationships with customers, acting as their trusted advisor for all platform-related matters
  • Collaborate with the sales team to facilitate smooth onboarding for new customers
  • Gather customer feedback and testimonials to help improve our products and services
  • Stay up-to-date with new features, updates, and best practices for the SOFMEDICA platform
  • Participate in ongoing training programs to enhance technical skills and product knowledge
  • Contribute ideas for improving customer support processes and service quality

Requirements

  • Bachelor's degree (any field; business, life sciences, or healthcare preferred)
  • Proficient in MS Office; comfortable with CRM, sales tools, and AI agents
  • Fluent Hungarian (native) and English (B2+; C1 preferred)
  • The ability to use Ai LLM's to amplify our ability to complete and organize tasks and agents
  • Comfortable with learning and using support ticketing systems and CRM software
  • Basic understanding of troubleshooting methods and diagnostic processes
Benefits
  • Competitive compensation and benefits package
  • Comprehensive sales training program and ongoing professional development
  • Opportunity to work with cutting-edge medical technology and make a real impact on healthcare
  • Clear career progression path with potential to advance to senior sales or management roles
  • Supportive team environment with mentorship from experienced professionals
  • Flexible work arrangements with remote work options
  • Opportunity to be part of a fast-growing company revolutionizing surgical education
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical supportcustomer supportproduct setupconfigurationdiagnostic processessupport documentationknowledge base managementcustomer feedback analysistraining
Soft Skills
communicationproblem-solvingcustomer relationship managementcollaborationproactive engagementadaptabilityattention to detailprofessionalismcustomer satisfactionteamwork
Certifications
Bachelor's degree