Lead platform implementations for cross-functional initiatives to meet Credit Card Business Units' goals and metrics.
Control, maintain, and test First Data (now Fiserv) card platform PCF (Product Control File) and ACS (Adaptive Control System) settings for new and existing card products; translate business requirements into PCF settings and own the configuration of the core processing platform.
Own administration responsibilities of multiple FDR - Now Fiserv systems
Provide inputs to strengthen the credit card portfolio and controls on processes.
Interpret platform data and help build reports to understand the overall business operational performance comprehensively.
Partner with technology partners and business partners to understand and ensure the readiness and requirements of the platform
Conduct regular reviews of the platform processes and procedures, identify improvement areas for better controls and/ or OpEX saves, and develop recommendations for change.
Monitor platform key performance indicators and metrics, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness.
Build strong partnerships with cross-functional teams, including business, technology, marketing, risk, legal, and compliance, to ensure that credit card systems and processes are implemented effectively and efficiently.
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
Ensure that credit card operations and platform processes and procedures are documented, reviewed, and updated regularly to ensure accuracy and regulatory compliance.
Prepare and maintain detailed project plans during and post-launch, send status reports, and maintain risk and issues logs.
Ability to recognize and apply various regulatory parameters across credit card business workstreams.
Develop test strategies and criteria and provide assistance with test plan creation, test execution, defect prioritization, and resolution.
Manage and troubleshoot platform/processing system issues and drive mitigation, resolution, and controls to avoid repeated failures.
Proactively minimize operational risk.
Develop forward-thinking analysis to facilitate the generation of management reports and scaling of our automated processes.
Perform additional duties and responsibilities as required.

Requirements

5+ years of experience managing and implementing strategies on FDR - Now Fiserv.
Ability to navigate through ambiguity in a fast-paced, dynamic, and highly regulated environment
Strong project management discipline and ability to deliver a variety of operational and technical solutions
Comfortable using JIRA, Tableau, Airtable, and Smartsheet for change management.
Ability to influence strategy with partners and within business units
Developed analytical and investigative skills
Demonstrated written and verbal communication skills
Collaborative working style and ability to work with vendors and internal teams
Ability to recognize and apply various regulatory parameters across work streams;
BS/BA preferred and/or equivalent work experience.

Benefits

This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

platform implementationFDR - Now FiservProduct Control File (PCF)Adaptive Control System (ACS)process analysistest strategiestest plan creationdefect prioritizationoperational risk managementregulatory compliance

Soft Skills

project managementanalytical skillsinvestigative skillswritten communicationverbal communicationcollaborationinfluencing strategynavigating ambiguityinterdepartmental collaborationproblem-solving