SOCi, Inc.

Global Account Director

SOCi, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$120,000 - CA$150,000 per year

Job Level

Lead

About the role

  • Build and execute account plans to drive growth and retention across SOCi’s enterprise multi-location customer base
  • Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts
  • Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services
  • Represent SOCi at customer-facing events, industry conferences, and strategic account reviews
  • Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions
  • Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences
  • Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts
  • Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health
  • Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets
  • Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives
  • Focus on solving business challenges through innovation, while keeping a customer-first mindset
  • Remain adaptable as client needs evolve, supporting additional initiatives as required

Requirements

  • 10+ years of B2B SaaS account management or enterprise sales experience in MarTech
  • Proven ability to achieve or exceed growth and retention targets
  • Experience managing multi-location enterprise brands, with established industry relationships
  • Entrepreneurial spirit with creativity in problem solving and client engagement
  • Strong consultative sales skills and proven ability to expand enterprise accounts
  • Experience selling into a portfolio of enterprise-level C-suite contacts.
  • Skilled at navigating complex organizations and influencing C-suite decision-makers
  • Adept at objection handling, negotiation, and account strategy
  • Proficiency with Salesforce (or similar CRM) and account management tools
  • Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
Benefits
  • Health insurance plans, dental, and vision
  • Wellness incentives
  • 401(k) plan with employer match
  • Flexible paid time off
  • Quarterly wellness days
  • Paid holidays
  • Unique employee engagement programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaS account managemententerprise salesconsultative salesobjection handlingnegotiationaccount strategygrowth targetsretention targetsproblem solvingclient engagement
Soft Skills
relationship buildingadaptabilitycreativityinfluencingcommunicationpresentation skillscustomer-first mindsetcross-functional collaborationforecasting accuracypipeline discipline