So Good So You

Account Manager

• Account Management (60%)
• Manage high profile retailers as the Account Manager
• Establish a culture of accountability through clear expectations and performance management
• Lead vendor set-up on behalf of new customers
• Coordinate new item set up and imaging process with internal and external partners
• Partner with Sales Manager on account forecasting, inventory flow, and reporting efforts
• Maintain Account Profiles and Vendor Guides
• Ensure promotions are submitted, track inventory for promotion, provide lift analysis recap after promotion
• Coordinate samples requests and delivery
• Analyze brand performance with business unit and recommend strategies to grow business
• Collaborate and relationship build with Sales Managers on needs of the business unit
• Create individual customer process for Best-in-Class service
• Partner with Sales Manager + Retail Optimization Manager to understand field merchandiser findings + feedback and recommend strategies to grow business
• Field all sales related customer service questions & needs
• Assist with ad hoc projects related to cross functional + sales team needs
• Attend monthly in-person Account Management team time at HQ
• Supply Chain (20%)
• Manage all POs from receival through to delivery
• Main point of contact for initial PO inquiries
• Step in to assist Ops in time of crisis with operational needs of accounts
• Communicate any PO issues to internal team and wholesale customers, in partnership with Lead Account & Sales Process Manager
• Manage Logistics relationships with Lead Account & Sales Process Manager
• Collaborate with Lead Account & Sales Process Manager, Production & Operations teams to ensure appropriate inventory levels to support business need
• Build and manage scalable processes to improve cross functional teams as it relates directly to sales needs: Marketing + Operations + Finance + Sales
• Attend bi-weekly/monthly Sales + Operations meetings
• Finance (20%)
• Main point of contact and expert on whom to utilize for chargebacks and deduction questions
• Assist finance team with initial chargeback or deduction taken
• Maintain shared documents with billing terms and portal information
• Learn GL coding for different promotional activities by account.