Video Operations Manager
Snowflake
full-time
Posted on:
Location Type: Hybrid
Location: Menlo Park • California • United States
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Salary
💰 $122,000 - $160,600 per year
About the role
- Own and scale the end-to-end operational framework for video production, from intake and prioritization through delivery, archival, and reporting.
- Partner closely with the Director of Video Production to define operating models that support creative excellence while enabling scale and predictability.
- Establish and maintain a comprehensive Video Operations Playbook, including SOPs, workflow diagrams, role definitions, escalation paths, and quality checkpoints.
- Design and manage a centralized intake, traffic, and capacity planning system across internal teams and external vendors.
- Maintain real-time visibility into project status, dependencies, resourcing, and risks through dashboards and operational reporting.
- Serve as the first line of operational escalation for delivery risks, prioritization conflicts, and resourcing challenges.
- Act as the operational point of contact between the Video team within Brand Marketing, and cross-functional partners including, Product Marketing, Developer Relations, Community, Executive Communications, HR and external agencies.
- Ensure video production timelines align with quarterly planning, OKRs, campaign launches, and go-to-market milestones.
- Oversee operational aspects of video production budgets, including contractors, vendors, tools, and software.
- Partner with Brand Operations to manage vendor onboarding, contracts, licensing compliance, and spend governance.
- Define, track, and report on KPIs related to delivery predictability, cycle time, utilization, and stakeholder satisfaction.
- Continuously optimize workflows using data, feedback, and emerging AI-assisted tools to improve efficiency and consistency.
Requirements
- 8–12+ years of experience in video production operations, creative operations, or project management within a studio, agency, or corporate environment.
- Demonstrated success building and scaling operational workflows for creative or media teams.
- Strong understanding of video and post-production workflows, creative tool ecosystems, and motion graphics pipelines.
- Proven ability to manage cross-functional stakeholders and drive alignment in fast-paced, matrixed organizations.
- Excellent written and verbal communication skills, with the ability to translate between creative, operational, and executive audiences.
- A proactive mindset with curiosity around AI technologies and their application to production workflows and operational efficiency.
- Bachelor's degree or equivalent combination of education, training, and experience.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
video production operationscreative operationsproject managementoperational workflowsvideo and post-production workflowscreative tool ecosystemsmotion graphics pipelinesKPI trackingbudget managementcapacity planning
Soft Skills
communication skillsstakeholder managementproactive mindsetcuriosityalignment drivingproblem-solvingorganizational skillscollaborationadaptabilityleadership
Certifications
Bachelor's degree