Designated Support Engineer
Snowflake
AWSCloudETLRDBMSSQLTableau
Support Engineer
Snowflake
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $189,000 per year
Job Level
SeniorLead
Tech Stack
AWSAzureCloudETLInformaticaMatillionRDBMSSQLTableau
About the role
- Delight your designated customer(s) with your passion and knowledge of Snowflake AI Data Cloud.
- Provide technical guidance and expert advice with regard to their effective and optimal use of Snowflake.
- Be the voice of the customer to Snowflake’s product and engineering teams for product feedback and improvements.
- Develop a strong understanding of the customer’s use cases and how they leverage the Snowflake platform.
- Deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.
- Maintain deep knowledge of assigned accounts' architecture and use cases.
- Report well-documented bugs and feature requests arising from customer-submitted requests and work with Engineering toward a resolution.
- Proactively identify recommendations and lead global initiatives to improve product quality and customer experience.
- Provide support coverage during holidays and weekends based on business needs.
Requirements
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 8+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams with a good understanding of sales cycle concepts
- Ability to train team members on data warehousing fundamentals and concepts
- Ability to debug, rewrite, and troubleshoot complex SQL queries for achieving workarounds or better solutions
- Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions
- Familiarity with at least one of the following: ETL/ELT, reporting tools such as AWS Glue, EMR, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran, HVR etc.
- Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations for improvement
- Good understanding of database query lifecycle and internal join processing
- Database migration and ETL experience
- Scripting/coding experience in any programming language
- Familiarity with semi-structured data
- Experience in RDBMS workload management and database performance
- Experience with any of the major cloud service provider’s ecosystem
- Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
- Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
- Understanding of database patch and release management
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLRDBMSETLELTdatabase migrationscriptingdata warehousingdatabase performancequery optimizationSnowflake
Soft skills
communicationcollaborationattention to detailcustomer servicetechnical guidanceproblem-solvingtrainingfeedbackinitiativeadaptability
