Support Engineer

• Delight your designated customer(s) with your passion and knowledge of Snowflake AI Data Cloud.
• Provide technical guidance and expert advice with regard to their effective and optimal use of Snowflake.
• Be the voice of the customer to Snowflake’s product and engineering teams for product feedback and improvements.
• Develop a strong understanding of the customer’s use cases and how they leverage the Snowflake platform.
• Deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.
• Maintain deep knowledge of assigned accounts' architecture and use cases.
• Report well-documented bugs and feature requests arising from customer-submitted requests and work with Engineering toward a resolution.
• Proactively identify recommendations and lead global initiatives to improve product quality and customer experience.
• Provide support coverage during holidays and weekends based on business needs.

Support Engineer

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