Technical Support Engineer, VoIP
Wildix
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
SeniorLead
Tech Stack
FirewallsVoIP
About the role
- Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail store
- Assist with VoIP system configuration and DECT network setup (Wildix / x-hoppers stack)
- Collaborate with project delivery and engineering teams to provide technical validation and remote diagnostics
- Perform structured network checks, assess PoE and internet readiness, and help onboard new locations
- Offer technical support to both customers and internal teams via ticketing, email, and real-time communication platforms
- Liaise with third-party installation partners, ensuring quality standards are met
- Document recurring issues and contribute to internal support and training documentation
- Support remote access configuration and ensure all systems are online and monitorable
- Travel occasionally for in-person site visits during pilot rollouts and escalated support cases
Requirements
- 7+ years experience in VoIP or UCaaS technical support, preferably in customer-facing roles
- Deep understanding of IP networking (subnets, NAT, port forwarding, PoE switches, firewalls)
- Experience working with DECT systems, SIP provisioning, and hardware diagnostics
- Strong troubleshooting mindset with the ability to resolve issues quickly and independently
- Ability to communicate clearly and efficiently with both technical and non-technical audiences
- Self-starter attitude with comfort working remotely and handling multiple deployments
- Willingness to travel regionally in the US for installations, training, and escalations (up to 20%)
Benefits
- Generous Time Off
- Health Benefits – Access to Major Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Basic Life and AD&D coverage
- Retirement Plan – 401(k) plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VoIPUCaaSIP networkingsubnetsNATport forwardingPoE switchesfirewallsDECT systemsSIP provisioning
Soft skills
troubleshootingcommunicationself-starterindependent problem solvingcollaborationcustomer supportdocumentationremote worktime managementadaptability