Support Engineer

• Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail store
• Assist with VoIP system configuration and DECT network setup (Wildix / x-hoppers stack)
• Collaborate with project delivery and engineering teams to provide technical validation and remote diagnostics
• Perform structured network checks, assess PoE and internet readiness, and help onboard new locations
• Offer technical support to both customers and internal teams via ticketing, email, and real-time communication platforms
• Liaise with third-party installation partners, ensuring quality standards are met
• Document recurring issues and contribute to internal support and training documentation
• Support remote access configuration and ensure all systems are online and monitorable
• Travel occasionally for in-person site visits during pilot rollouts and escalated support cases

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