Define the core operational metrics that measure delivery performance, quality, efficiency, and scalability across the DaaS business
Design and build dashboards that clearly communicate operational performance and enable fast decision-making by Delivery leadership and all of the respective teams and pods within Delivery
Build and maintain delivery capacity models that forecast project demand and internal staffing needs
Partner with Delivery leadership to identify operational bottlenecks and proactively surface constraints
Establish a clear measurement framework for Delivery, defining how we track throughput, quality, contributor performance, and operational efficiency
Analyze trade-offs between speed, quality, cost, and staffing to guide resourcing and delivery decisions
Collaborate closely with the Data team to ensure dashboards and analyses are built on reliable sources of truth and scalable data structures
Partner with Supply to ensure expert contributor availability aligns with delivery needs
Partner with GTM to model pipeline impact on delivery capacity and staffing plans
Translate ambiguous operational questions into structured analyses and executive-ready recommendations
Drive continuous improvement in how Delivery performance is measured, monitored, and managed

Requirements

5+ years of experience in analytics, strategy, operations, or data science roles
Strong experience building operational analytics systems for complex organizations (services, marketplaces, workforce platforms, or similar)
Proven ability to design business metrics and analytics frameworks that power dashboards and operational decision-making
Advanced proficiency in SQL and analytics tooling, with experience building dashboards in BI platforms
Experience partnering closely with data teams to ensure reliable analytics systems
Experience partnering closely with operational leaders in fast-moving environments
Ability to translate ambiguity into structured frameworks and actionable insights
Strong cross-functional communicator who can influence across Delivery, Supply, GTM, and Data teams
Comfort operating in imperfect systems while building toward scalable operational rigor
Bonus: Exposure to marketplace, services, or data/AI businesses

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)
Equity compensation in the form of employee stock options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

analyticsoperational metricscapacity modelsSQLbusiness metricsanalytics frameworksdashboard designdata analysisoperational decision-makingcontinuous improvement

Soft Skills

cross-functional communicationinfluencingtranslating ambiguitycollaborationproactive problem-solvingstructured analysisexecutive-ready recommendationsadaptabilitystrategic thinkingleadership