Snapsheet Inc

Software Account Manager

Snapsheet Inc

full-time

Posted on:

Location Type: Remote

Location: California • New York • United States

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Salary

💰 $95,000 - $110,000 per year

About the role

  • Own and develop trusted relationship with customer by understanding customer priorities and roadmap
  • Proactively mitigates potential risks internally and externally
  • Work closely with service colleagues (S&I, training and support) on assigned accounts to develop to ensure client success and satisfaction.
  • Extract, analyze, and assess client business needs and workflows while making consultative recommendations
  • Act as a conduit between customer and product team to communicate customer feature requests and product gaps
  • Make recommendations on system configuration to support a client’s business goals and objectives
  • Identify upsell opportunities and collaborate with the partnership and sales team to drive ancillary revenue
  • Work across the firm to drive resolution of identified issues and escalate issues where appropriate
  • Provide internal feedback on existing features and contribute to the design of new features.
  • Articulate client needs objectives and work across the firm to develop and propose solutions
  • Maintain regular contact with key decision makers and stakeholders to ensure customer’s desired outcomes are well understood, documented and monitored.

Requirements

  • Bachelor's Degree in a relevant field
  • Strong understanding of P&C claims process
  • 3+ years of relevant experience working for or with claim organizations
  • B2B Client Services background within P&C industry
  • P&C claims experience
  • Ability to work cross functionally and collaborate with others
  • Critical thinker and self starter
  • Excellent communication skills.
Benefits
  • Remote working environment - your new commute is however long it takes to walk to your desk!
  • Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
  • Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
  • Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
  • Health insurance
  • 401(k) with a 4% company match
  • Company-paid Short Term Disability, Long Term Disability, and Life Insurance.
  • Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
  • Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
  • In-person connection points throughout the year including our annual Summit and Roadshows.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&C claims processsystem configurationbusiness analysis
Soft Skills
relationship managementrisk mitigationconsultative recommendationscollaborationcritical thinkingself-startercommunication
Certifications
Bachelor's Degree