SnappyCX

Staffing Coordinator, Case Manager – Spanish, English

SnappyCX

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Salary

💰 $7 per hour

Job Level

Lead

About the role

  • Identifying caregiver availability and staffing new cases efficiently.
  • Utilizing HHAX availability reports and Smart Maps to search for caregivers.
  • Creating and maintaining a personal availability list based on caregiver conversations.
  • Updating all relevant systems with caregiver availability and case details.
  • Documenting caregiver case refusals or declines appropriately.
  • Communicating with caregivers via Textus (no other platforms).
  • Assigning caregivers to cases and verbally reviewing all patient details, duties, special requirements, travel time, and expectations.
  • Ensuring caregivers understand policies, including attendance, uniform requirements, phone usage restrictions, and cancellation notice requirements.
  • Providing clock-in details and confirming understanding through caregiver read-back.
  • Reviewing all patient notes prior to assignment.
  • Updating OCR Smartsheet, caregiver profiles, schedules, and calendars accurately.
  • Staffing a minimum of 15–20 cases per day (75–100 cases per week).

Requirements

  • Proven experience in staffing, scheduling, or coordination , preferably in healthcare or home care.
  • Ability to work in a high-volume, fast-paced environment with strict deadlines.
  • Strong phone, texting, and written communication skills.
  • Excellent time management and prioritization abilities.
  • High attention to detail and strong follow-through.
  • Comfortable making a high volume of outbound calls and messages daily.
  • Ability to remain calm and solution-oriented under pressure.
  • Previous experience staffing aides, caregivers, or shift-based roles is preferred.
  • Familiarity with HHA exchange scheduling/staffing software is preferred.
  • Strong problem-solving skills and persistence when filling difficult shifts.
Benefits
  • $7/Hour (Paid bi-weekly).
  • Long-term contract with a single dedicated client (No jumping between 5 accounts).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
staffingschedulingcoordinationcase managementavailability reportingcaregiver assignmentpatient detail reviewtime managementproblem-solving
Soft Skills
communicationattention to detailprioritizationsolution-orientedcalm under pressurefollow-through