Customer Care Specialist
Snapper
full-time
Posted on:
Location Type: Hybrid
Location: Wellington • New Zealand
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Salary
💰 NZ$60,000 - NZ$65,000 per year
About the role
- Addressing customer enquiries that come via email, website queries, in-app support, phone call, and social media
- Resolving Metlink escalations and Processing concession approvals
- Tracking issues and bugs and escalating these to the Senior Customer Care Specialists and Customer Care Manager
- Providing support to partners and service centres as required
Requirements
- Capability and proactive attitude to learning and becoming adept in Snapper cardholder support procedures, products and tools
- Strong communication skills with the Customer Care Manager and the wider team
- Team-player attitude and positive champion for your peers and team
- Strong empathy for the customer, and the ability to be the customer champion
- A strong performance ethic, which means you care about delivering quality outcomes
- Ability to work in and adapt to a fast-paced and constantly changing environment
- Great written and verbal communication skills
- Openess to adjusting your approach based on feedback
Benefits
- Work a hybrid week, two days remote and three days in-person
- Flexi time and WFH are possible
- Work remotely for a month a year
- We’ll pay for your bus/train commute
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsteam-player attitudeempathy for the customerperformance ethicability to adaptgreat written communication skillsgreat verbal communication skillsopenness to feedback