Snap Finance

General Counsel

• Partner closely with cross-functional teams to close strategic deals
• Draft, review, and negotiate a broad range of commercial and technology agreements
• Provide practical, risk-based guidance on key terms to support growth while protecting the company
• Design and build scalable contracting infrastructure from the ground up
• Assist with continuous improvement of contract management systems to drive consistency, speed, and visibility
• Establish operational discipline: contract data hygiene, version control, audit-ready documentation
• Drive adoption of standardized processes across cross-functional teams through training, documentation, and stakeholder enablement
• Collaborate with Compliance, Risk, and Security to identify and mitigate contractual exposure

Legal Counsel, Transactions

Product Manager

• Lead the development and management of core credit card servicing capabilities
• Define and maintain system behavior tied to account statuses
• Ensure the integrity and accuracy of all financial transactions
• Partner with risk, compliance, and operations teams
• Work closely with key vendor partners supporting core servicing functionality
• Support testing and validation of new backend capabilities
• Proactively identify and resolve product issues impacting servicing operations
• Analyze servicing data and operational metrics to identify issues and opportunities for improvement
• Regularly update stakeholders on servicing platform initiatives

Senior Product Manager – Core Account Servicing

Customer Success Manager

• Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each month
• Own relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients
• Become an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotions
• Identify and communicate feedback and suggestions to Snap support and product teams
• Using relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio
• Schedule and deliver “field training” sessions with our merchants and their staff
• Work closely with Areas Sales Manager to strategize on merchant account goals

Client Success Manager

Marketing

• Lead the strategy, execution, and optimization of analytics across digital acquisition and lifecycle marketing
• Maximize profitable growth by connecting marketing performance to credit quality, unit economics, and lifetime value
• Build and govern the marketing data ecosystem, establish rigorous reporting controls, and deliver actionable insights
• Own measurement and optimization of paid media, affiliate/partner channels, SEO/SEM, and retail partner marketing
• Establish full-funnel KPIs: CAC, approval rate, booking rate, LTV, delinquency, loss rate, ROAS, and contribution margin
• Optimize media mix, segmentation, targeting, and creative performance using data-driven insights
• Develop LTV models incorporating repayment behavior, early payoffs, and charge-offs
• Build and mentor a high-performing marketing analytics team

Senior Director, Marketing Analytics

• Build, QA, launch, and optimize multi-channel lifecycle campaigns in Braze, including email, SMS, push, and in-app messaging, ensuring accuracy, scalability, and strong performance across both Marketing and Servicing programs.
• Partner in the design and evolution of lifecycle campaign strategy, contributing ideas and recommendations that drive activation, engagement, retention, and ongoing card usage.
• Translate lifecycle strategies and business objectives into executable campaigns by leveraging segmentation, personalization (Liquid), and dynamic messaging within Braze.
• Develop and execute structured A/B and multivariate testing strategies to continuously improve campaign performance and uncover actionable insights.
• Collaborate cross-functionally with Lifecycle Strategy, Marketing Analytics, Product, Compliance, and Servicing teams to align on priorities, ensure seamless execution, and deliver a cohesive customer experience.
• Support both Marketing and Servicing initiatives, including onboarding, activation, retention, re-engagement, and account-related communications across the customer lifecycle.
• Analyze campaign performance and customer behavior to identify optimization opportunities, prioritize enhancements, and inform future strategy and experimentation roadmaps.
• Contribute to the integration of digital lifecycle campaigns with Direct Mail efforts, helping create coordinated, omnichannel customer journeys that drive measurable business outcomes.
• Ensure all lifecycle campaigns and communications adhere to regulatory and compliance requirements (e.g., TCPA, CAN-SPAM, and internal governance), partnering closely with Legal and Compliance teams to maintain accuracy, consent management, and audit readiness.

Lifecycle Marketing Specialist

Data Analyst

• Lead complex analyses that identify root causes of business issues and quantify financial or operational impact
• Translate ambiguous business questions into structured analytical approaches and defined outputs
• Design, build, and maintain dashboards, recurring reporting, and data models that support cross-functional decision-making
• Evaluate short-term performance trends while identifying longer-term implications of business decisions
• Recommend improvements to reporting processes, data quality, and analytical workflows within the team
• Partner with stakeholders across departments (e.g., Operations, Finance, Product, Risk, Marketing) to define KPIs and success metrics
• Challenge assumptions constructively and propose alternative hypotheses when reviewing business performance
• Present findings clearly to technical and non-technical audiences, driving alignment and consensus
• Independently manage multiple priorities with minimal day-to-day oversight
• Contribute to analytics best practices, documentation standards, and scalable solution design
• Contribute to exploring the future of Analytics by vetting, testing, and implementing Agentic BI Tools (AI Analytics)
• Stay informed on industry trends, competitive benchmarks, and emerging analytical tools that may create advantage
• Ensure data integrity by validating inputs, testing outputs, and documenting logic and assumptions
• Support leadership with ad hoc analysis that informs tactical decisions and resource allocation

Data Analyst III

• Own the business vision and strategy for the Credit Building portfolio, aligned with Seen and Snap priorities.
• Develop and present strategic proposals and business cases (e.g., new products, features, pricing, product constructs, partnerships, and distribution channels) to the Product Leader for GPCC & Credit Building and senior leadership.
• Define clear goals and KPIs for the Credit Building business and develop a financial plan (e.g., volume, revenue, losses, unit economics) aligned to those KPIs.
• Monitor and track KPIs, goals, and financial performance; identify gaps versus plan and propose solutions and course corrections.
• Translate strategy, insights, and financial goals into structured business cases and product requirements that inform roadmaps owned by Product and Engineering.
• Collaborate with Marketing, Risk, Compliance, and Operations to align on scope and timing for initiatives and ensure that launches are feasible, well-supported, and set up for success.
• Track progress of key initiatives, raise risks, and recommend tradeoffs from a business perspective.
• Deeply understand the needs of consumers who are new to credit, rebuilding credit, or thin-file/near-prime.
• Monitor competitive landscape, market trends, and regulatory changes in credit building products.
• Partner with the Marketing team to identify, size, and maximize cross-sell opportunities into Credit Building from other Snap/Seen products (e.g., leveraging existing customers, applicants, or declined populations).
• Propose journeys, offers, and targeting strategies that use customer and application data from other Snap product lines; work with partner teams to implement and optimize these experiences.
• Partner with Analytics and Finance to build robust measurement frameworks for business performance (e.g., acquisition, activation, revenue, unit economics).
• Design and propose experiments and A/B tests with Analytics, Marketing, and Product teams; interpret results and recommend actions to improve customer outcomes, cross-sell performance, and business metrics.
• Proactively identify issues, diagnose drivers of performance (e.g., funnel drops, loss trends, channel performance), and develop data-driven action plans.
• Work closely with Risk, Compliance, and Legal to ensure proposals and initiatives support sound risk management and regulatory expectations.
• Incorporate regulatory requirements and risk policies into business proposals and requirements, and partner with Product and Operations to embed them in product design and processes.
• Collaborate with Operations to identify pain points and recommend improvements to onboarding, servicing, and issue resolution for credit building customers.
• Act as the single threaded business leader for Credit Building within the GM org, coordinating stakeholders across Product, Risk, Marketing, Operations, and other partner teams.
• Communicate business priorities, tradeoffs, financial impact, and performance clearly to executive stakeholders.
• Help shape how Credit Building fits into the overall Snap/Seen card strategy (alongside GPCC and other credit products).