Implementation Support Specialist
SmithRx
full-time
Posted on:
Location Type: Remote
Location: Texas • Utah • United States
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About the role
- Responsible for being the main point of contact for TPA (an external client) for new group implementations
- Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
- Ensure all requirements are documented in the standard project templates and tools
- Assist the Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle
- Maintain a detailed project plan and an open items log for project monitoring purposes
- Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
- Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
- Build client profile utilizing CRM tool
- Act as a liaison between the internal contracting team and the Implementation Team
- Act as a liaison between the internal invoicing team and the Implementation Team
- Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
- Participate in post go live discussion to improve identified performance opportunities
- Participate in the new group implementation lifecycle
- Participate in internal and external client meetings
- Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
- Provide attention to detail on all project requirements to ensure the client’s needs are met
- Ability to be a self-starter and take initiatives
Requirements
- Bachelor's degree or equivalent work experience preferred
- Healthcare and/or pharmacy experience strongly preferred
- Experience coordinating complex tasks across multiple projects and clients
- Experience in a customer service role
- Corporate experience preferred
- Proficiency in Microsoft Office required
- Proficiency in the Google platform/apps preferred
- Proficiency using Salesforce
- Strong communication skills via face-to-face meetings, conference calls and written correspondence
- Strong team orientation and desire to succeed
- Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
- Ability to work with tight deadlines and solve for near term deliverables
- Ability to manage multiple projects and tasks with grace, efficiency, and ownership
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
- 3 Weeks Paid Time Off
- Paid Company Holidays
- Paid Parental Leave Benefits
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-Term and Long-Term Disability
- Wellness Benefits
- Commuter Benefits
- Employee Assistance Program (EAP)
- Well-stocked Kitchen In Office Locations
- Professional Development and Training Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdata entrytask managementcustomer servicecoordination of complex tasksattention to detailability to meet deadlinesproblem solvingorganizational skillsself-starter
Soft Skills
strong communication skillsteam orientationflexibilityadaptabilityability to work under pressureinitiativeefficiencyownershipclient liaisonparticipation in meetings
Certifications
Bachelor's degreeequivalent work experience