Patient Support Representative
Smile Doctors
part-time
Posted on:
Location Type: Remote
Location: South Dakota • United States
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Salary
💰 $19 - $22 per hour
About the role
- Answering incoming calls (first on phones during your shift)
- Fielding a goal of 40+ calls per day
- Checking and returning voicemails
- Scheduling new patient exams and follow-up appointments
- Rescheduling and managing schedule efficiency
- Taking payments over the phone
- Following up on referrals and pending appointments
- Monitoring and utilizing the Sooner List
- Triaging calls to support clinical flow
- Updating patient information and documenting thoroughly
- Communicating closely with the clinical and front desk teams
Requirements
- Friendly, outgoing personality with excellent communication skills
- Strong organization and multitasking abilities
- Attention to detail and ability to follow established systems and processes
- Strong verbal and written communication skills
- Comfort using computers, scheduling software, and phone systems
- Prior dental or orthodontic experience preferred (but not required—we’re happy to train the right person!)
- A team player with a positive attitude and patient-first mindset.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillsstrong organizationmultitasking abilitiesattention to detailteam playerpositive attitudepatient-first mindset