Smile Doctors

Manager

• Lead, mentor, and develop a high-performing RCM team focused on OMS service lines
• Design, implement, and optimize revenue cycle workflows (pre-bill, billing, AR follow-up, cash posting) to maximize reimbursement and minimize days outstanding
• Oversee coding accuracy, documentation compliance, charge capture, and payer contract adherence
• Develop and monitor KPIs, dashboards, and performance metrics to identify trends and drive continuous improvement
• Partner with clinical leadership on payer strategy, denials management, appeals, and reimbursement opportunities
• Ensure compliance with federal/state regulations, payer policies, and industry best practices
• Collaborate on technology enhancements (EHR/PM systems, automation tools, analytics platforms) to scale RCM operations
• Act as a subject matter expert on billing and compliance for OMS procedures and services

Senior Manager, Revenue Cycle Management

Customer Support

• Answering incoming calls (first on phones during your shift)
• Fielding a goal of 40+ calls per day
• Checking and returning voicemails
• Scheduling new patient exams and follow-up appointments
• Rescheduling and managing schedule efficiency
• Taking payments over the phone
• Following up on referrals and pending appointments
• Monitoring and utilizing the Sooner List
• Triaging calls to support clinical flow
• Updating patient information and documenting thoroughly
• Communicating closely with the clinical and front desk teams

Patient Support Representative

Marketing

• Drive referral growth strategies across assigned practices
• Build and maintain relationships with referring offices and community partners
• Oversee and manage a regional marketing budget
• Track, analyze, and report on referral trends and marketing ROI
• Create engaging marketing materials and presentations using Excel and PowerPoint
• Collaborate with practice leaders to implement creative, local marketing initiatives
• Represent Specialty Dental Brands within the dental community with energy and professionalism
• Travel up to 30% to surrounding states to support practices and referral relationships

Senior Manager, Revenue Cycle Management

Patient Support Representative

Regional Marketing Manager