Smile Doctors

Operations

• Regional Oversight: Lead and support orthodontic practices across CO, MT, WY, and WA, ensuring alignment with Specialty Dental Brands’ standards and values.
• Leadership & Development: Mentor Office Managers and Specialty Teams to promote accountability, engagement, and operational excellence.
• Financial Management: Partner with the VP of Operations and practice leaders to manage regional P&L performance, including revenue growth, collections, and expense control.
• Performance Monitoring: Conduct weekly meetings with OMs and STs to review KPIs, patient flow, and strategic initiatives.
• Data-Driven Operations: Analyze EOD processes, KPI dashboards, and financial data to identify opportunities and implement improvements.
• Collaboration: Build strong relationships with partner doctors, OMs, and field teams to align on goals and ensure smooth, efficient operations.
• Compliance: Ensure all offices operate in accordance with company policies, OSHA, HIPAA, and regulatory requirements.
• Talent Management: Retain top talent while fostering a positive and growth-oriented office culture.
• Continuous Improvement: Identify operational challenges and develop action plans to optimize efficiency and enhance patient and employee experiences.
• Culture & Communication: Champion Specialty Dental Brands’ mission and values—focusing on collaboration, integrity, and service excellence.

Regional Director of Operations – Orthodontics

• Lead and support practices across the Midwest and East Coast, ensuring alignment with Specialty Dental Brands’ standards and values.
• Mentor Office Managers and Specialty Teams to promote accountability, engagement, and operational excellence.
• Partner with the VP of Operations and practice leaders to manage regional P&L performance, including revenue growth, collections, and expense control.
• Conduct weekly meetings with OMs and STs to review KPIs, patient flow, and strategic initiatives.
• Analyze EOD processes, KPI dashboards, and financial data to identify opportunities and implement improvements.
• Build strong relationships with partner doctors, OMs, and field teams to align on goals and ensure smooth, efficient operations.
• Ensure all offices operate in accordance with company policies, OSHA, HIPAA, and regulatory requirements.
• Retain top talent while fostering a positive and growth-oriented office culture.
• Identify operational challenges and develop action plans to optimize efficiency and enhance patient and employee experiences.
• Champion Specialty Dental Brands’ mission and values—focusing on collaboration, integrity, and service excellence.

Regional Director of Operations – Pediatrics

Systems Engineer

• Lead the software conversion and implementation process for new and existing practices.
• Analyze systems and workflows to recommend technology solutions that best support office needs.
• Provide on-site and virtual training to clinical teams on software and digital tools.
• Collaborate with software vendors and internal technical support to troubleshoot and resolve system issues.
• Recommend system improvements and upgrades that enhance operational efficiency.
• Serve as a trusted advisor to practice teams—supporting them in optimizing their technology and workflows.
• Prepare and conduct engaging demonstrations, instructor-led trainings, and support sessions (in person and virtual).
• Complete all administrative and reporting duties in compliance with company policies and timelines.

Clinical Systems Analyst

Manager

• Oversee and optimize the daily operations, maintenance, and performance of all clinical applications, including EHR/EMR/PMS, practice management, scheduling, e-prescribing, and patient portals.
• Serve as the primary liaison with clinical software vendors—managing relationships, SLAs, contracts, and product roadmaps.
• Coordinate system upgrades and integrations with third-party platforms such as imaging, labs, and billing systems.
• Partner with clinical leadership and IT to gather user requirements, resolve issues, and ensure systems align with clinical and operational goals.
• Translate clinical workflows into technology solutions and configurations that enhance efficiency and usability.
• Lead clinical system projects —from planning through go-live—ensuring milestones, timelines, and budgets are met.
• Manage and mentor the Clinical Systems Training Team, including onboarding, development, and performance management.
• Design, evaluate, and improve training programs for clinical software and digital tools, both on-site and online.
• Develop and maintain training documentation, including guides, FAQs, and support resources.
• Monitor support requests and implement process or system improvements to reduce recurring issues.
• Collaborate cross-functionally with Implementation, Conversion, and IT teams to ensure a smooth end-user experience.
• Partner with Information Security to enforce HIPAA, HITECH, and organizational data security standards.
• Represent SDB professionally with internal teams, external partners, and vendors, maintaining a collaborative and solutions-focused approach.

IT Clinical Systems Manager

Business Intelligence Developer

• Design and develop Power BI dashboards, reports, and paginated reports to support clinical, operational, and financial decision-making.
• Build scalable semantic models and data solutions that ensure consistent measurement across practices and service lines.
• Collaborate with analysts, IT teams, and business stakeholders to translate reporting needs into intuitive visual solutions.
• Maintain and optimize datasets, refresh schedules, gateways, parameters, and overall report performance.
• Implement data governance and security standards, including HIPAA-compliant access controls.
• Continuously enhance report usability through thoughtful layout, interactivity, and user experience.
• Troubleshoot data or performance issues and ensure accuracy of KPIs and data logic.
• Stay current on Power BI capabilities, healthcare reporting practices, and modern BI design standards.

Power BI Developer

Clinical Operations

• Develop, manage, and lead continuous process improvement initiatives across the Orthodontic Business Unit operations.
• Identify business and clinical operational improvement opportunities.
• Optimize templates, workflows, enhance patient experience, and drive continuous sustainable organizational growth.
• Lead process improvement diagnosing, planning, and strategies across practices in the Orthodontic Business Unit.
• Partner with Vice President, Operations, Regional Directors, practice leadership, clinical directors, and administrative teams.
• Build Orthodontic templating efficiencies and best practices.
• Design and manage process reengineering projects using Lean, Six Sigma, and other best practices.
• Develop standardized operational protocols, scheduling processes, and patient care workflows.
• Establish and track key performance indicators (KPIs) related to clinical performance, patient experience, revenue cycle management, and operational outcomes.
• Coach and mentor Orthodontic Office Managers, clinical leads, and staff on continuous improvement practices and operational excellence.
• Prepare executive-level reports and presentations summarizing initiative outcomes, operational impact, and ROI.

Senior Director, Clinical Operations Optimization – Orthodontics

Procurement

• Manage the full procurement process—from requisition to delivery—ensuring orders are fulfilled accurately and on time.
• Provide procurement support for new acquisitions, rebrands, de novos, consolidations, and exits.
• Recommend process and system improvements to enhance efficiency and scalability.
• Assist in developing and managing supplier relationships across our practices.
• Support onboarding of users within SDB suppliers and ensure process compliance.
• Analyze trends in industry demand and spending to support sourcing strategy development.
• Collaborate cross-departmentally to identify and implement process improvements.
• Track and manage urgent orders to ensure timely delivery.

Procurement Specialist

IT Support

• Support and maintain hardware, software, servers, and networks
• Configure cloud-based and locally hosted solutions
• Provide support for Microsoft 365, Windows, macOS, and key business systems
• Create and manage SharePoint sites, Power Automate Flows, and Power Apps
• Implement security and compliance best practices
• Troubleshoot issues, manage user accounts, and support helpdesk needs
• Collaborate with teams to roll out new technology solutions