Smartwage Società Benefit

Product Manager

• Own the data platform end to end.
• Treat the enriched data as a product.
• Own the systems and processes that will guarantee the consistency and quality of this data.
• Translate a vision into buildable systems.
• Own priorities, informed by real insight.
• Define what success looks like, then chase it.
• Build alongside engineering, and see it through to shipped.
• Get it into the hands of the teams and customers who depend on it.

Staff Product Manager – Platform

Operations

• Own moderation across the client portfolio — recruiting, onboarding, managing performance, running QA, and offboarding moderators as needed
• Lead incident response and escalation management
• Build and maintain a healthy moderator pipeline
• Set and uphold moderation standards
• Develop moderator retention initiatives
• Contribute to events planning and delivery as part of the broader team's workload

Operations Manager – Pro Services

Community Manager

• Own, create and execute content calendars for assigned client communities — planning, scheduling, and delivering content that drives engagement and reflects client brand voice
• Lead day-to-day community engagement across assigned clients — nurturing conversations, responding to community members, and maintaining a healthy, active server environment
• Plan and run community activations — in-server events, campaigns, and initiatives that deepen fan connection and meet client objectives
• Deliver community reporting on accounts where reporting is contracted — tracking engagement metrics, surfacing insights, and communicating community value back to client teams
• Identify and flag structural or technical improvements needed for assigned communities, working closely with the wider PS team to resolve them
• Contribute to events delivery and cross-team capacity when workstreams require additional resource