Operations Manager – Pro Services

Smartwage Società Benefit

Operations Manager overseeing community moderation and incident response for Levellr's Professional Services team. Leading moderator recruitment and retention initiatives, contributing to events planning.

Posted 7/15/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in moderation management, including recruiting, onboarding, and performance management of moderators. Proven ability to lead incident response, uphold moderation standards, and develop retention initiatives while effectively collaborating across teams.

Highest-signal resume keywords

Moderation ManagementIncident ResponsePerformance ManagementExcellent Writing SkillsSpreadsheet Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Moderation StandardsPerformance ManagementRecruitingOnboardingQA ManagementRetention InitiativesEvent Planning

Soft Skills

Strong Judgement Under PressureOrganisedProcess-MindedNatural Leader

Tools & Technologies

NotionGoogle WorkspaceAI ToolsClaudeGemini

Industry Keywords

Cross-Functional EnvironmentModerator PipelineEscalation Management

About the role

Key responsibilities & impact

Own moderation across the client portfolio — recruiting, onboarding, managing performance, running QA, and offboarding moderators as needed
Lead incident response and escalation management
Build and maintain a healthy moderator pipeline
Set and uphold moderation standards
Develop moderator retention initiatives
Contribute to events planning and delivery as part of the broader team's workload

Requirements

What you’ll need

2+ years' experience in a fast-paced, cross-functional environment
Strong judgement under pressure
Organised and process-minded
A builder, not just a doer
A natural leader
Excellent writing skills
Confident building complex spreadsheets
Comfortable working across tools like Notion, Google Workspace, and AI tools like Claude and Gemini

Benefits

Comp & perks

5 weeks holiday allowance
Private Medical Insurance if in the UK
Home office budget after probation
Hybrid remote & flexible working hours