Community Manager

Smartwage Società Benefit

Community Manager engaging with clients and their Discord communities for a community management solution company. Responsible for content creation, community engagement, and reporting on community metrics.

Posted 7/8/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own, create and execute content calendars for assigned client communities — planning, scheduling, and delivering content that drives engagement and reflects client brand voice
Lead day-to-day community engagement across assigned clients — nurturing conversations, responding to community members, and maintaining a healthy, active server environment
Plan and run community activations — in-server events, campaigns, and initiatives that deepen fan connection and meet client objectives
Deliver community reporting on accounts where reporting is contracted — tracking engagement metrics, surfacing insights, and communicating community value back to client teams
Identify and flag structural or technical improvements needed for assigned communities, working closely with the wider PS team to resolve them
Contribute to events delivery and cross-team capacity when workstreams require additional resource

Requirements

What you’ll need

2+ years of experience in community management, with hands-on experience building and running communities
Solid Discord knowledge — roles, permissions, bots, commands, and shortcuts; you know how to get things done on the platform or you’re eager to learn
Excellent writing skills — clear, compelling content for server posts, guides, and client reports
Organised and adaptable — comfortable juggling multiple priorities and shifting focus when client needs change
Creative and collaborative — you bring ideas to activations and engagement strategies, not just execution
Self-starting and proactive — you spot what needs doing and get on with it, without waiting to be managed
Comfortable working with tools such as Notion, Google Workspace, and LLMs such as Claude and Gemini

Benefits

Comp & perks

5 weeks holiday allowance
Private Medical Insurance if in the UK
Home office budget after probation
Hybrid remote & flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Community ManagementContent CreationEngagement Metrics TrackingEvent PlanningTechnical Improvement Identification

Soft Skills

Excellent Writing SkillsOrganisedAdaptableCreativeCollaborative