Smartlinx

Full-stack Engineer

• Report directly to the Director of Software Engineering.
• Collaborate closely with partners across Software Architecture, DevOps, InfoSec, Product, and Implementation teams.
• Maintain and optimize core multi-domain SaaS applications.
• Guide complex software initiatives from concept to production.
• Author clear, well-abstracted code and documentation.

Senior Software Engineer

Project Manager

• Manage multiple implementation projects simultaneously, ensuring delivery on time, within scope, and within budget.
• Drive accountability across both internal teams and customer stakeholders to ensure project success.
• Develop and maintain detailed project plans, timelines, status reports, and project documentation.
• Lead project meetings, ensuring effective communication, alignment, and follow-through on action items.
• Facilitate business process review and requirements-gathering sessions to clearly define customer needs and implementation goals.
• Configure applications to support customer requirements and operational workflows.
• Configure and customize enterprise-grade software to align with each customer's unique requirements.
• Coordinate and support testing activities, including internal validation and client-led user acceptance testing.
• Identify project risks, dependencies, and roadblocks proactively, while developing mitigation strategies to minimize project impact.
• Document project progress, client interactions, decisions, and implementation history throughout the project lifecycle.
• Conduct training for customers’ end users, contracted accounts, and vendor representatives as needed.
• Perform front line customer support functions, including but not limited, to ticket resolution for live accounts as needed.
• Collaborate with leadership to escalate and resolve issues when necessary while maintaining strong client relationships.
• Contribute to continuous improvement initiatives, implementation methodologies, and operational best practices.
• Maintain awareness of staffing industry trends and developments related to VMS solutions and MSP operations.
• Partner directly with internal and external stakeholders to drive product innovation, support sales activities, and other company objectives.
• Perform other duties as assigned.

Implementation Project Manager, Staffing Industry

Account Manager

• Build and maintain strong relationships with client stakeholders, including operational leaders and executive sponsors such as CFOs, CHROs, and other senior decision-makers.
• Serve as the primary point of contact and strategic relationship manager for assigned accounts and territory.
• Drive customer retention, contract renewals, change orders, cross-sell, upsell, and overall revenue growth within assigned accounts.
• Develop and execute strategic account plans, including stakeholder mapping, risk mitigation, adoption strategies, and whitespace opportunity identification.
• Lead regular client touchpoints, including business reviews, operational reviews, and executive business reviews (EBRs), focused on customer outcomes and long-term partnership growth.
• Partner with customers to understand business goals, operational challenges, and evolving priorities to ensure alignment with Smartlinx solutions and services.
• Monitor customer health, identify risks proactively, and coordinate internal resources to drive issue resolution and customer satisfaction.
• Collaborate with Professional Services, Support, Product, and other internal teams to support successful implementations, adoption, and ongoing customer engagement.
• Maintain accurate forecasting for retention and expansion opportunities, including GRR and NRR performance metrics.
• Prepare and present reporting, insights, trends, action plans, and account updates to both customers and internal leadership.
• Maintain accurate and timely account activity, opportunities, contracts, and customer updates within CRM systems.
• Act as a customer advocate internally, helping influence process improvements, product feedback, and overall customer experience initiatives.
• Support the continuous improvement of customer lifecycle processes, engagement strategies, and account management best practices.

Manager

• Design and own the architecture of complex, scalable distributed systems running in Microsoft Azure
• Apply and enforce Clean Architecture and SOLID principles across all systems, new builds and refactors alike.
• Lead architectural reviews, design sessions, documenting decisions with rationale and trade-offs.
• Define team-wide patterns for cross-cutting concerns: logging, error handling, validation, caching, retry/resilience, and authorization.
• Identify and remediate architectural debt proactively, balance pragmatic delivery with long-term system health.
• Champion observability, reliability, and security as first-class engineering concerns.
• Write clean, production-grade C# / .NET Core code on a regular basis
• Design and optimize complex SQL Server schemas, queries, stored procedures, and indexing strategies.
• Build and maintain RESTful APIs, microservices, and event-driven components.
• Own end-to-end performance tuning across application, database, and infrastructure layers.
• Contribute to CI/CD pipeline design and DevOps practices on Azure.
• Lead and coordinate a distributed team of onshore and offshore developers across time zones.
• Run daily standups, sprint planning, and technical backlog grooming.
• Provide meaningful code reviews, mentorship, to junior and mid-level engineers.
• Remove blockers, manage technical risk, and escalate impediments proactively.
• Actively leverage AI coding tools (e.g., GitHub Copilot, Cursor, Claude Code) to improve team velocity and code quality.
• Identify and implement AI-assisted patterns for code generation, test coverage, documentation, and code review.
• Help the team develop best practices and guardrails around responsible AI tooling use in production workflows.

Software Development Manager

• The Project Lead reports to the head of PMO and manages all phases of the implementation cycle for Smartlinx’s suite of workforce management applications.
• This includes project planning, analyzing and documenting customer business requirements, configuring the software to implement customer requirements, testing, educating both system administrators and end-users, and status reporting.
• Ensures projects are delivered on-time, on-budget.
• Works directly with stakeholders, internal and external, to drive customer success and achievement of client business objectives.
• Ensures adequate throughput of projects, not allowing projects to become stalled or road blocked.
• Drives two-way accountability in project execution; ensuring resources manage their assigned tasks effectively while ensuring that the customer fulfills requirements placed on them in the Statement of Work.
• Identifies and evaluates project risks and develop strategies how to avoid/mitigate the risk or minimize the impact on the overall project.

Implementation Project Manager

Product Manager

• Lead the development of workforce management, HR, and payroll product solutions that support healthcare organizations in managing their employees efficiently and compliantly.
• Champion high standards for usability, value, and feasibility across all product initiatives.
• Collaborate cross-functionally to align product strategy with business goals and customer needs.
• Drive innovation in how healthcare organizations schedule staff, manage HR workflows, and ensure timely, accurate payroll for caregivers and employees.
• Conduct market research on workforce management, HR technology, and payroll trends to inform product strategy.
• Establish and maintain a roadmap and delivery timeline for product features across WFM, HR, and Payroll domains.
• Foster collaboration, feedback, and clear accountability with internal partners including engineering, design, customer success, and sales.
• Develop messaging and market positioning for product features across the workforce management platform.
• Articulate outbound tasks and translate product capabilities into clear customer-facing messaging and value propositions.
• Lead product demonstrations at trade shows and webinars; deliver presentations to customers and prospects; create marketing collateral.
• Assist sales with the knowledge and tools they need to close deals and communicate product value.
• Develop and maintain customer-facing presentations and product documentation.
• Serve as a subject matter expert, providing vision and direction to development teams and stakeholders throughout the product lifecycle.
• Plan and prioritize the product feature backlog and development across Workforce Management, HR, and Payroll.
• Define product vision, roadmap, and growth opportunities across the platform.
• Provide backlog management, iteration planning, and elaboration of user stories.
• Lead release planning and set delivery expectations for new functionality.
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.

Human Resources

• Manage a Human Resources Coordinator
• Shape culture and support organizational growth
• Ensure strong, compliant people practices
• Actively integrate two recently acquired companies with dispersed personnel
• Own recruiting process and candidate experience
• Lead Employee Relations function with discretion and empathy
• Maintain and evolve HR policies and handbooks
• Own the annual performance review process

Director of Human Resources

Account Executive

• Identify new prospects and business opportunities in the SMB/MM level market.
• Initiate, develop and maintain relationships with prospective clients at executive level.
• Perform high level short scripted initial demos.
• Assess customer needs and qualify sales opportunities.
• Meet or exceed monthly, quarterly and annual quota objectives.
• Accurately forecast software, professional services and training opportunities on a monthly and quarterly basis.
• Track all prospect activity in Salesforce.
• Meet documentation and reporting requirements.
• Analyze and understand customer needs and market trends; adapt, communicate and evolve strategies based on these changes.
• Report out on key metrics like time to close, CAC, closing percentages and others.
• Establish clear meeting agendas and coordinate internal resources.
• Represent Smartlinx company at local, regional and national trade shows and events.
• Diligently update own knowledge base around new Smartlinx product launches, improved value proposition and strategic fit for the customer base.