Implementation Project Manager, Staffing Industry

Smartlinx

Implementation Project Manager managing all phases of software implementations for staffing industry. Collaborating with teams for successful delivery in agile environments.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesLead💰 $100,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

MS SQL ServerSQL

About the role

Key responsibilities & impact

Manage multiple implementation projects simultaneously, ensuring delivery on time, within scope, and within budget.
Drive accountability across both internal teams and customer stakeholders to ensure project success.
Develop and maintain detailed project plans, timelines, status reports, and project documentation.
Lead project meetings, ensuring effective communication, alignment, and follow-through on action items.
Facilitate business process review and requirements-gathering sessions to clearly define customer needs and implementation goals.
Configure applications to support customer requirements and operational workflows.
Configure and customize enterprise-grade software to align with each customer's unique requirements.
Coordinate and support testing activities, including internal validation and client-led user acceptance testing.
Identify project risks, dependencies, and roadblocks proactively, while developing mitigation strategies to minimize project impact.
Document project progress, client interactions, decisions, and implementation history throughout the project lifecycle.
Conduct training for customers’ end users, contracted accounts, and vendor representatives as needed.
Perform front line customer support functions, including but not limited, to ticket resolution for live accounts as needed.
Collaborate with leadership to escalate and resolve issues when necessary while maintaining strong client relationships.
Contribute to continuous improvement initiatives, implementation methodologies, and operational best practices.
Maintain awareness of staffing industry trends and developments related to VMS solutions and MSP operations.
Partner directly with internal and external stakeholders to drive product innovation, support sales activities, and other company objectives.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Information Systems, Computer Science or a related field; equivalent professional experience will also be considered.
3+ years of experience in deployment of Vendor Management Platforms, agency operations, and/or Payroll/Workforce management systems.
Experience managing project budgets, resource utilization, and project profitability.
Understanding of relational database concepts and/or experience with Microsoft SQL Server and the ability to read/write T-SQL queries is a plus.

Benefits

Comp & perks

Medical
Dental
Vision
FSA & HSA
Life Insurance
Pet Insurance
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementrequirements gatheringapplication configurationcustom software customizationtesting coordinationrisk managementdocumentationcustomer trainingticket resolutionT-SQL

Soft Skills

communicationleadershipaccountabilitycollaborationproblem-solvingcustomer relationship managementorganizational skillsadaptabilitycontinuous improvementstakeholder engagement

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Information SystemsBachelor’s degree in Computer Science