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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Gross Revenue Retention (GRR)Net Revenue Retention (NRR)client lifetime valueforecastingclient segmentationaccount planningrevenue risk mitigationclient health frameworkspost-sale revenue motionsoperating models
Soft Skills
leadershipstrategic thinkingrelationship buildinganalytical skillsoperational skillsorganizational change managementtalent developmentcontinuous improvementclient engagementexecution
Tools & Technologies
SaaSworkforce management technologyHR technologyclient success platformsaccount management softwareCRM systemsdata analytics toolsforecasting toolsclient relationship management toolsbusiness intelligence software
Industry Keywords
Account ManagementClient Successrevenue growthclient retentionhealthcare technologyclient experienceexpansion revenuerenewalsclient risk managementexecutive relationships
About the role
Key responsibilities & impact- Own Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewals, expansion revenue, client lifetime value, and forecasting across the existing client portfolio.
- Develop and execute strategies to minimize churn, mitigate revenue risk, and maximize client growth opportunities.
- Establish disciplined renewal, expansion, and account planning processes that drive predictable business outcomes.
- Partner closely with Sales leadership to ensure a seamless transition from client acquisition to long-term client growth and value realization.
- Lead and evolve Smartlinx's Account Management organization.
- Develop a scalable operating model in which Strategic Account Managers own executive relationships, strategic account plans, renewals, and growth opportunities, while Client Success Managers drive adoption, client health, and day-to-day engagement.
- Refine client segmentation, coverage models, engagement standards, success metrics, and operating processes.
- Establish clear accountability for client outcomes, retention, growth, and client experience.
- Recruit, develop, and retain top talent while building a culture of ownership, execution, and continuous improvement.
- Partner across the organization to develop scalable frameworks to proactively monitor client health, identify risk, and prioritize intervention.
- Establish account planning, renewal governance, and client risk management processes across the portfolio.
- Build and maintain executive relationships across strategic accounts.
- Serve as an executive escalation point for key client opportunities and challenges.
- Partner closely with Product, Engineering, Support, Implementation, Finance, and Operations to improve client outcomes and remove barriers to client value.
Requirements
What you’ll need- 10+ years of leadership experience in Account Management, Client Success, Revenue, or related client-facing functions within a SaaS environment.
- Proven success owning retention, renewals, expansion revenue, and client growth across an existing client base.
- Experience building and scaling account management organizations, operating models, client segmentation strategies, client health frameworks, and post-sale revenue motions.
- Strong commercial acumen with experience carrying and delivering against revenue targets.
- Healthcare technology experience preferred, ideally within workforce management, HR technology, or other healthcare SaaS environments.
- Demonstrated ability to build executive client relationships and lead through organizational change.
- Strong analytical, operational, and leadership skills with a track record of driving measurable business outcomes.
Benefits
Comp & perks- Medical
- Dental
- Vision
- FSA & HSA
- Life Insurance
- Pet Insurance
- 401(k)