SmarterDx

Engineering Manager

• Lead, coach, and develop a team of analytics engineers and/or data engineers with a focus on technical excellence, delivery velocity, and collaborative culture.
• Ensure on-time delivery of client data integrations by owning enterprise data model standards and maintaining consistent, governed data definitions.
• Oversee client data pipelines using modern tooling (dbt, Airflow, Snowflake, AWS, Python) to ensure reliable operation and uptime.
• Drive client integration delivery speed by implementing automation, reusable patterns, and clear runbooks to directly optimize client onboarding timelines.
• Establish and enforce SLOs/SLAs, instrument critical paths, and drive incident reduction via proactive monitoring, alerting, and post‑incident reviews.
• Implement comprehensive data quality and testing frameworks (schema, nullability, referential integrity, reconciliation) and lineage observability.
• Collaborate cross‑functionally (Product, Clinical, Data Science, Engineering) to prioritize roadmaps, land measurable outcomes, and manage tradeoffs.
• Manage high-volume client integration requests, triaging and prioritizing tickets based on client impact, urgency, and business value while maintaining clear communication on resolution timelines.
• Own daily operations rhythm including ticket review, resource allocation, escalation management, and stakeholder updates to ensure client integration commitments are met.
• Drive operational metrics and reporting on integration delivery performance, ticket resolution times, and team capacity to identify bottlenecks and improve client outcomes

Data Engineering Manager

Backend Engineer

• Design, build and launch new backend services, capabilities and improve the overall quality of SmarterDx’s apps
• Collaborate across disciplines to understand our users and iterate on new ideas
• Protect patients’ privacy and security through secure coding practices
• Research and advocate for improved techniques, processes, and designs within the team
• Support SmarterDx’s apps in production

Senior Software Engineer, Backend

Research Scientist

• Lead end-to-end ML research, from idea generation to production deployment and monitoring.
• Design, implement, and evaluate novel methods for LLM alignment on proprietary clinical data.
• Develop and rigorously evaluate approaches for hallucination detection, attribution, and model reliability.
• Build and curate high-quality datasets, with a strong emphasis on evaluation design and benchmark integrity.
• Critically assess academic literature to identify strong vs weak methods, and translate the best ideas into practice.
• Establish best practices for experimental design, including statistically sound evaluation and reproducibility.
• Collaborate cross-functionally with engineering to productionize models (MLOps, infra, deployment).
• Develop methods for long-context and multimodal modeling (structured + unstructured clinical data).
• Mentor other researchers and help raise the bar for research quality across the team.
• Contribute to external presence through papers, talks, and recruiting.

Staff Machine Learning Research Scientist

• Hands-on implementing new methods and relevant baseline models (ML Research)
• Working cross-functionally to deploy models into production (MLOps, MLE)
• Data Science (data engineering, dataset curation, experimental design, model updates, product domain expertise)
• Academics & Outreach (e.g., scientific reading & writing, publishing, presenting at conferences, recruiting)
• Become a domain expert at clinical data and the healthcare ecosystem
• Own end to end model development including deployment into production and production monitoring, learning Machine Learning Operations (MLOps)
• Post training to align large language models (LLMs) on proprietary clinical data
• Develop new self-supervised pre-training tasks for improving models
• Develop novel retrieval, attribution and hallucination detection strategies for generative models
• Develop novel methods for explaining and summarizing diagnostic classifications
• Develop methods for selecting data sources to include in training (data-centric AI)
• Develop novel graph-based algorithms for improving classification of diseases and procedures with few or no labels
• Develop novel methods for multimodal data fusion (structured and unstructured data)
• Long-sequence language modeling

Senior Machine Learning Research Scientist

Director

• Build and lead the Clinical Experience function, including hiring, mentoring, and scaling a team of clinical experts
• Own clinical relationships with key health system partners, acting as a trusted advisor to clinicians, CDI teams, and executives
• Drive successful onboarding and adoption of SmarterDx’s platform across customer organizations
• Develop and standardize playbooks for clinical onboarding, training, and ongoing engagement
• Partner closely with Customer Success to improve retention, expansion, and overall customer health
• Establish and track key performance metrics (adoption, utilization, clinical impact, customer satisfaction)
• Create structured feedback loops to translate customer insights into actionable product improvements
• Collaborate with Product and Engineering to shape roadmap priorities based on real-world clinical workflows
• Support Sales as a clinical expert in late-stage deals and strategic accounts
• Identify opportunities to improve internal processes and increase scalability of clinical experience

Director of Clinical Experience, MD/DO

Full-stack Engineer

• Design, build and launch new multi-product features and improve the overall quality of SmarterDx’s apps
• Design, build and launch reusable frontend components that are fully featured, responsive, and accessible to improve the overall quality of SmarterDx’s apps
• Collaborate across disciplines to understand our users and iterate on new ideas
• Protect patients’ privacy and security through secure coding practices
• Research and advocate for improved techniques, processes, and designs within the team
• Support SmarterDx’s apps in production

Senior Software Engineer, Full Stack

Product Operations

• Partner with Product leadership to develop, prioritize, and execute the New Product operational roadmap to improve efficiency and alignment with company strategy
• Own end-to-end GTM workflows, reporting, and tracking systems, leveraging tools and processes to drive scalability
• Partner with cross-functional teams to establish operating models that reduce waste and friction across Product, Customer Success, Sales, and Marketing
• Optimize and automate processes to remove overhead, enabling Product Managers to focus on strategic efforts
• Develop metrics and operations that embed data-driven decisions throughout all aspects of product development, delivery, and GTM operations

Senior Product Operations Manager – New Products/GTM

Operations

• Serve as the central point of contact focused on strategic initiatives for senior leaders across multiple functions to synthesize outputs into decisions that result in actionable deliverables
• Proactively identify, assess, and manage program risks, interdependencies, and critical path issues, partnering with executive stakeholders on implementing decisive outcomes based on recommended mitigation steps
• Regularly deliver clear, concise, and compelling program updates, status reports, and recommendations to the leadership team, articulating progress, impact, and resource needs
• Mentor and lead a small, but high performing team consisting of a Program Manager and Principal Reporting Analyst, fostering a culture of operational excellence, continuous improvement, and high performance within the organization.

Director, Strategy – Operations

Medical Billing and Coding

• Review and analyze medical records to ensure coding accuracy in a timely fashion
• Identify opportunities for improvement in coding models
• Understand and apply coding guidelines to assign appropriate codes to diagnoses and procedures as supported by clinical documentation
• Participate in ongoing training and professional development to stay current on documentation and coding guidelines
• Contribute to process improvement efforts to enhance coding practices and support efficient and effective healthcare delivery

Clinical Coding Specialist

Customer Success Manager

• Manage a portfolio of existing, “live” customers on the SmarterDx platform
• Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
• Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
• Lead hand-offs from Sales to CS, through implementation and go-live
• Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
• Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
• Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data
• Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
• Surface customer success stories, and help build a list of reference customers
• If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

Staff Software Engineer, Full Stack

Machine Learning Engineer

• Craft, implement, and maintain MLOps tools and practices, including continuous integration, delivery, and monitoring of machine learning systems.
• Optimize model performance and scalability, ensuring high reliability and efficiency.
• Build tools to improve the lives of our data scientists.
• Contribute to the design and architecture of our ML systems.

Staff Software Engineer, Machine Learning

• Deploy and maintain machine learning models and pipelines in production environments.
• Work closely with data scientists, data engineers, and application engineers to integrate ML models into the broader SmarterDx platform.
• Craft, implement, and maintain MLOps tools and practices, including continuous integration, delivery, and monitoring of machine learning systems.
• Optimize model performance and scalability, ensuring high reliability and efficiency.
• Build tools to improve the lives of our data scientists.
• Contribute to the design and architecture of our ML systems.

Senior Software Engineer, Machine Learning

Business Intelligence Analyst

• Design, develop, and maintain advanced reports, dashboards, and metrics using business intelligence tools to track, forecast, and proactively manage the performance and strategic impact of all Customer Success initiatives
• Lead collaboration with Data Engineering, Data Analytics, and Product teams to establish data integrity standards, streamline complex reporting processes, and drive the automation of data extraction and transformation across critical Customer Success data domains
• Present findings and recommendations to Customer Success leadership and other cross-functional teams in a clear, concise, and actionable manner
• Collaborate with data engineering, data analytics, and product teams to ensure data integrity, streamline reporting processes, and automate data extraction where possible
• Focus on data related to the impact of SmarterDx's suite of AI solutions on hospital performance and earned revenue

Principal Reporting Analyst – Operational Excellence

Clinical Operations

• Review and analyze medical records to ensure clinical accuracy in a timely fashion
• Identify opportunities for improvement in clinical documentation and diagnostic models
• Understand and apply coding guidelines and regulations to assign appropriate codes to diagnoses and procedures
• Participate in ongoing training and professional development to stay current on documentation and coding guidelines
• Contribute to process improvement efforts to enhance documentation practices and support efficient and effective healthcare delivery