SmarterDx

Medical Billing and Coding

• Review and analyze medical records to ensure coding accuracy in a timely fashion
• Identify opportunities for improvement in coding models
• Understand and apply coding guidelines to assign appropriate codes to diagnoses and procedures as supported by clinical documentation
• Participate in ongoing training and professional development to stay current on documentation and coding guidelines
• Contribute to process improvement efforts to enhance coding practices and support efficient and effective healthcare delivery

Clinical Coding Specialist

Customer Success Manager

• Manage a portfolio of existing, “live” customers on the SmarterDx platform
• Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
• Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
• Lead hand-offs from Sales to CS, through implementation and go-live
• Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
• Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
• Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data
• Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
• Surface customer success stories, and help build a list of reference customers
• If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

Full-stack Engineer

• Design, build and launch new multi-product features and improve the overall quality of SmarterDx’s apps
• Design, build and launch reusable frontend components that are fully featured, responsive, and accessible to improve the overall quality of SmarterDx’s apps
• Collaborate across disciplines to understand our users and iterate on new ideas
• Protect patients’ privacy and security through secure coding practices
• Research and advocate for improved techniques, processes, and designs within the team
• Support SmarterDx’s apps in production

Staff Software Engineer, Full Stack

Machine Learning Engineer

• Craft, implement, and maintain MLOps tools and practices, including continuous integration, delivery, and monitoring of machine learning systems.
• Optimize model performance and scalability, ensuring high reliability and efficiency.
• Build tools to improve the lives of our data scientists.
• Contribute to the design and architecture of our ML systems.

Staff Software Engineer, Machine Learning

• Deploy and maintain machine learning models and pipelines in production environments.
• Work closely with data scientists, data engineers, and application engineers to integrate ML models into the broader SmarterDx platform.
• Craft, implement, and maintain MLOps tools and practices, including continuous integration, delivery, and monitoring of machine learning systems.
• Optimize model performance and scalability, ensuring high reliability and efficiency.
• Build tools to improve the lives of our data scientists.
• Contribute to the design and architecture of our ML systems.

Senior Software Engineer, Machine Learning

Business Intelligence Analyst

• Design, develop, and maintain advanced reports, dashboards, and metrics using business intelligence tools to track, forecast, and proactively manage the performance and strategic impact of all Customer Success initiatives
• Lead collaboration with Data Engineering, Data Analytics, and Product teams to establish data integrity standards, streamline complex reporting processes, and drive the automation of data extraction and transformation across critical Customer Success data domains
• Present findings and recommendations to Customer Success leadership and other cross-functional teams in a clear, concise, and actionable manner
• Collaborate with data engineering, data analytics, and product teams to ensure data integrity, streamline reporting processes, and automate data extraction where possible
• Focus on data related to the impact of SmarterDx's suite of AI solutions on hospital performance and earned revenue

Principal Reporting Analyst – Operational Excellence

Clinical Operations

• Review and analyze medical records to ensure clinical accuracy in a timely fashion
• Identify opportunities for improvement in clinical documentation and diagnostic models
• Understand and apply coding guidelines and regulations to assign appropriate codes to diagnoses and procedures
• Participate in ongoing training and professional development to stay current on documentation and coding guidelines
• Contribute to process improvement efforts to enhance documentation practices and support efficient and effective healthcare delivery

Clinical Operations Specialist

Program Manager

• Partner with CS leadership to prioritize and drive the strategic roadmap for a portfolio of programs, ensuring alignment with executive-level business objectives
• Regularly deliver concise and impactful program updates, including key achievements, risks, and challenges with proposed mitigation strategies, to CS leadership and cross-functional partners
• Schedule and track complex, high-impact program timelines and milestones using advanced project management tools
• Champion and exemplify program management best practices, tools, and templates across the Customer Success organization, driving continuous process improvement
• Serve as a subject matter expert and mentor for other Program and Project Managers, elevating the overall project management maturity within the department
• Direct and document formal program post-mortems, developing comprehensive recommendations reports to institutionalize learnings from successful and unsuccessful program elements

Senior Program Manager, Operational Excellence

Product Specialist

• Collaborate with Product and Data Science to build and refine prompts, pipelines, and model behavior
• Review AI-generated outputs (summaries, notes, insights) for accuracy, completeness, and clinical defensibility
• Define and operationalize clinical quality standards for models outputs
• Drive iteration loops between evaluation and model improvement to continuously raise quality
• Apply clinical judgment in ambiguous scenarios where documentation quality, trajectory, and context matter
• Partner cross-functionally to ship quickly while maintaining a high bar for clinical rigor
• Assist with designing and translating physician workflows into structured AI tasks, system logic, and product requirements
• Serve as the clinical subject matter expert for physician documentation, charting workflows, and end-to-end care delivery processes

Clinical Product Specialist

Engineering Manager

• Be accountable for all aspects of the team’s performance including velocity of feature delivery, quality, operational excellence, hiring, retention, professional growth, and well-being
• Implement, monitor, and iterate on team metrics to further improve team processes
• Design, build and launch new features and improve the overall quality of our internal and external apps
• Collaborate across disciplines to understand our users and iterate on new ideas
• Protect patients’ privacy by teaching secure coding practices and ensuring they are used throughout the codebase
• Support our apps and systems in production
• Work with the Head of Engineering to improve the broader engineering organization.

Engineering Manager, Product

Data Scientist

• Develop and refine modeling approaches in close collaboration with the Machine Learning Research team, iterating on experiments to improve model performance.
• Execute rapid experimentation cycles, documenting learnings and identifying promising avenues for further development.
• Support deployment efforts by creating standardized model endpoints and interfaces for seamless integration with product workflows.
• Contribute to shared modeling infrastructure, building tools and utilities that accelerate experimentation and standardize workflows across teams.
• Collaborate with Engineering, Analytics, and Product teams to integrate machine learning models into product workflows, ensuring they drive measurable business KPIs.
• Adapt and enhance existing modeling approaches to drive impact in new product areas.
• Identify product needs and communicate them effectively across the Data Science and Machine Learning Research Science teams.

Senior Data Scientist

Product Analyst

• Partner with product managers and engineers to translate business goals into analytical requirements, perform exploratory analyses, and clearly communicate findings to support strategic decisions
• Design experiments to answer business questions, including defining key metrics and applying appropriate statistical techniques to analyze results
• Prototype analytics solutions and data products to accelerate product development
• Translate analytical findings into compelling data stories through clear visualizations that help stakeholders quickly grasp trends, patterns, and implications
• Becoming an expert in our data stack: how we get the data from customers, how we normalize that data, and how internal teams and customers consume that data
• Building, maintaining, and testing data models which support reporting and analytics.
• Uphold high standards for code quality and documentation, while contributing to a culture of peer review and continuous learning

Senior Product Analyst

Product Manager

• Lead the planning and prioritization of ML platform initiatives, balancing cross-team impact and advancing model training, deployment, monitoring, and scalability.
• Define and operationalize success metrics for platform performance, system monitoring and adoption.
• Own the prioritization of work and decisions on the systems that support LLM workflows (prompt iteration, retrieval, fine-tuning).
• Experienced with API-based LLM usage where iteration, speed and eval loops matter most.
• Partner closely with Data Science and ML Engineering, with a strong emphasis on the Machine Learning lifecycle.
• Drive stakeholder alignment across complex data systems (Airflow pipelines, LLM/agentic tooling) and communicate broader business impact.
• Contribute to evolving modeling strategies, productizing and generalizing the work to be consumable and accelerate growth across teams.
• Prioritize and enable cutting edge research and experimentation against product and business goals.
• Write, standardize, and maintain product and technical documentation.
• Develop a roadmap of product enhancements, features, and solutions to continue to innovate and evolve the platform.
• Identify opportunities to enable teams to move more quickly by understanding constraints and trade-offs.
• Lead cross functional team of engineers, data scientists, and product managers through the product development lifecycle from inception to launch of new features.
• Communicate your strategic vision for the platform to cross functional stakeholders, working closely with leadership to ensure alignment.
• Understand interactions and impact across multiple products and decide the best strategic path forward.

Senior Product Manager, ML Platform

• Manage a portfolio of existing, “live” customers on the SmarterDx platform
• Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
• Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
• Lead hand-offs from Sales to CS, through implementation and go-live
• Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
• Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
• Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
• Surface customer success stories, and help build a list of reference customers
• If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

Senior Manager, Customer Success

Manager

• Help hospitals and health systems understand how AI-powered CDI can improve documentation, boost revenue, and drive quality care.
• Work closely with Customer Success to refine documentation workflows and help clients maximize their CDI programs.
• Help design, implement, and refine comprehensive educational materials, guidelines, and curricula for CDI specialists, ensuring they can accurately review AI-driven query recommendations and maintain compliance standards.
• Communicate directly with client CDI leaders to establish trust, address concerns, and demonstrate advanced knowledge of inpatient clinical documentation best practices