Director of Clinical Experience, MD/DO

SmarterDx

. Build and lead the Clinical Experience function, including hiring, mentoring, and scaling a team of clinical experts .

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesLead💰 $200,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Build and lead the Clinical Experience function, including hiring, mentoring, and scaling a team of clinical experts
Own clinical relationships with key health system partners, acting as a trusted advisor to clinicians, CDI teams, and executives
Drive successful onboarding and adoption of SmarterDx’s platform across customer organizations
Develop and standardize playbooks for clinical onboarding, training, and ongoing engagement
Partner closely with Customer Success to improve retention, expansion, and overall customer health
Establish and track key performance metrics (adoption, utilization, clinical impact, customer satisfaction)
Create structured feedback loops to translate customer insights into actionable product improvements
Collaborate with Product and Engineering to shape roadmap priorities based on real-world clinical workflows
Support Sales as a clinical expert in late-stage deals and strategic accounts
Identify opportunities to improve internal processes and increase scalability of clinical experience

Requirements

What you’ll need

MD or DO (or equivalent advanced clinical degree)
Deep expertise in clinical documentation, ICD-10 coding, CDI, and revenue cycle operations
7–10+ years of relevant experience in healthcare, with exposure to health systems or provider organizations
Experience in a customer-facing role (e.g., customer success, implementation, clinical consulting, or solutions engineering)
Proven track record of building and managing high-performing teams
Strong communication skills with the ability to engage both frontline clinicians and senior healthcare executives
Ability to translate complex clinical workflows into clear, actionable insights
Experience working cross-functionally with product, engineering, and go-to-market teams
High ownership mindset with the ability to operate in ambiguity and drive outcomes
Comfort working in a fast-paced startup or high-growth environment.

Benefits

Comp & perks

Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
Remote-First Team – Work from anywhere in the U.S.
Unlimited PTO & 10 Holidays – So you can relax and recharge.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical documentationICD-10 codingCDIrevenue cycle operationscustomer onboardingcustomer engagementperformance metricsproduct improvementsclinical workflowsclinical consulting

Soft Skills

leadershipmentoringcommunicationcustomer successcross-functional collaborationproblem-solvinghigh ownership mindsetadaptabilityengagementstrategic thinking

Certifications

MDDOadvanced clinical degree