SmarterDx

Solutions Engineer

• Drive the efficiency of integration support function
• Collaborate with Client IT teams and internal stakeholders
• Improve integration methods and procedures
• Support and improve technical support workflows

Integration Support Engineer

Associate

• Serve as the central point of contact for Go-To-Market teams
• Support deal governance by coordinating review of complex deals
• Build and maintain pricing and deal models
• Coordinate and support end-to-end RFP responses
• Oversee contract generation for agreements
• Partner closely with Legal to manage the contract lifecycle

Deal Desk Associate

• Serve as the central point of contact for Go-To-Market teams on customer contract types, non-standard pricing requests, product configurations, and RFP responses, helping reduce deal cycle time and execution risk.
• Support deal governance by coordinating review of complex or non-standard deals across Sales, Finance, Legal, and Commercial Strategy.
• Build and maintain pricing and deal models to support new business, renewals, upsells, and strategic opportunities.
• Maintain pricing rules, product catalogs, discount matrices, and approval workflows within the CRM (e.g., Salesforce) and related CPQ tools.
• Coordinate and support end-to-end RFP responses, including requirements analysis, data collection, pricing inputs, and submission readiness.
• Partner with Sales, Product, Legal, and Finance to ensure responses are accurate, compliant, and differentiated.
• Maintain RFP content libraries, standard pricing assumptions, and reusable response artifacts to improve speed and consistency over time.
• Oversee contract generation for net-new and existing customer upsell agreements, ensuring accurate reflection of approved commercial terms.
• Partner closely with Legal to manage the contract lifecycle within the CLM system (e.g., Ironclad), including version control, approvals, and repository hygiene.
• Take first pass review of redlines on behalf of commercial and legal teams.
• Facilitate contract execution through the CLM platform, track signature status, and ensure fully executed agreements are distributed to internal and external stakeholders.
• Maintain a clean, searchable archive of executed contracts, approvals, and supporting documentation to support audit readiness and compliance requirements.

Product Manager

• Own and drive the product vision and roadmap for the SmarterDenials teams - Appeal Writer, Management, and expansions — prioritizing initiatives that drive measurable clinical and commercial outcomes.
• Hire, coach, and develop a team of Product Managers, raising the bar on craft, customer empathy, and execution across the group.
• Deeply understand the SmarterDx user and buyer market, including payer behavior, denial patterns, and RCM workflows.
• Engage customers to gather feedback, identify friction points, and surface opportunities for high-impact product improvements.
• Define, track, and report on key success metrics to measure product performance, adoption, and business impact.
• Support PMs leading a cross-functional team of engineers, data scientists, and designers through the full product development lifecycle.

Group Product Manager

Content Manager

• Create high-performing content: Conceive, research, write, and edit content that moves healthcare buyers through the funnel, including white papers, case studies, blog posts, email campaigns, landing pages, sales collateral, campaign assets, and more.
• Write for the people who run hospital revenue: Create sharp, credible content for revenue cycle leaders, CFOs, CDI leaders, HIM/coding leaders, and clinical executives, with a strong understanding of what they care about and what makes them act.
• Make complex ideas impossible to ignore: Turn healthcare RCM, CDI, AI, and clinical workflow topics into content that is clear, compelling, and actually worth reading.
• Bring a “what if we…” mindset: Take a creative, consumer-oriented approach to B2B healthcare content, pushing beyond safe, generic assets to create work that earns attention.
• Own the company social calendar: Ideate, write, and manage LinkedIn content that builds brand awareness and establishes SmarterDx as a bold, credible voice in AI, revenue cycle, CDI, and revenue integrity.
• Develop presentations with a point of view: Build industry event presentations, abstracts, session descriptions, and talk tracks that help senior executives and SMEs show up as true thought leaders.
• Turn SME insight into market-facing stories: Partner with product, sales, customer success, clinical, marketing, and leadership teams to uncover insights, sharpen messages, and translate expertise into strong content.
• Support demand generation: Collaborate with the head of content and demand generation manager on promotion plans, sponsored content placements, landing pages, nurture emails, direct mail concepts, and campaign follow-up assets.
• Optimize for discoverability and performance: Apply SEO/AEO best practices where relevant, understand how content performs, and use data from tools like GA4, CMS platforms, sales feedback, and campaign results to improve future work.
• Stay close to the market: Track healthcare technology, AI, revenue cycle management, CDI, denials, DRGs, payer pressure, hospital finance, and competitive trends so our content is timely, specific, and useful.

Content Marketing Manager

Operations

• Own and improve the sales operating cadence, including forecast calls, pipeline reviews, opportunity inspection, and executive revenue reporting.
• Partner with Sales Leadership to drive forecast accuracy, pipeline discipline, deal progression, and accountability across the sales organization.
• Develop forecasting models that incorporate stage progression, historical conversion rates, deal inputs, sales cycle timing, and rep-level performance.
• Translate commercial performance data into clear narratives for leadership meetings, board materials, and strategic planning discussions.
• Define, document, and enforce sales process standards, including opportunity stage definitions, exit criteria, required fields, close date hygiene, and pipeline governance.
• Monitor pipeline health by segment, product, seller, source, and stage to identify gaps in coverage, quality, and execution.
• Drive cross-functional alignment around lead handoffs, opportunity creation, sales-to-CS transitions, renewals, expansions, and customer lifecycle visibility.
• Build and maintain core sales performance reporting, including bookings, pipeline generation, conversion, win rate, sales cycle, average deal size, rep productivity, quota attainment, and pipeline coverage.
• Partner with Finance and Commercial Strategy on annual planning, quota setting, capacity modeling, bookings targets, and revenue forecasting.
• Create scalable dashboards and reporting packages for sales leaders, individual contributors, and executive stakeholders.
• Serve as a business owner for Salesforce sales processes, partnering with GTM Systems to ensure CRM configuration supports the commercial motion.
• Define business requirements for Salesforce enhancements, dashboards, automations, data quality controls, approval workflows, and sales productivity tools.
• Drive CRM adoption and data hygiene through clear expectations, enablement, reporting, and accountability.
• Support territory design, account segmentation, quota modeling, sales capacity planning, and coverage strategy.
• Partner with Deal Desk, Finance, Legal, Marketing, Customer Success, and Product to improve end-to-end commercial execution.
• Bring structure to ambiguous business problems, drive stakeholder alignment, and translate strategy into scalable operating processes.

Director, Sales Operations

• Lead the integration design, development, and validation of robust, scalable interfaces between SmarterDx and hospital/health system customer EHRs (Epic, Cerner, Meditech).
• Serve as the technical expert on customer engagements, guiding architecture discussions with CIOs, Directors of IT, interface and network teams, CDI and Coding leaders, and implementation sponsors.
• Own integrations end to end, including specification development, mapping, configuration, testing strategy, go live planning, and production stabilization.
• Lead data validation and reconciliation to ensure integrity, completeness, and interoperability compliance.
• Design for reliability and observability with monitoring, alerting, traceability, replay strategies, and operational runbooks.
• Troubleshoot complex production issues and lead structured incident response, root cause analysis, and durable remediation.
• Improve integration operations through automation: streamline repetitive implementation tasks (test harnesses, validation tooling, automated checks, deployment patterns) to increase throughput and reduce risk.
• Monitor evolving interoperability standards and translate them into actionable architectural guidance for SmarterDx and our clients.
• Influence product and platform strategy by advising engineering on schemas, data contracts, mapping approaches, and integration tooling based on field experience.
• Blend executive presence with operational humility. You can lead a CIO-level strategy session in the morning and personally debug a malformed HL7 segment in the afternoon. No engagement is beneath you, and no client environment is too complex. You own outcomes end to end.
• Support and troubleshoot high-priority production issues as part of an after-hours Tier 3 rotation.

Senior Integration Engineer, Client-Facing

Engineering Manager

• Lead, coach, and develop a team of analytics engineers and/or data engineers with a focus on technical excellence, delivery velocity, and collaborative culture.
• Ensure on-time delivery of client data integrations by owning enterprise data model standards and maintaining consistent, governed data definitions.
• Oversee client data pipelines using modern tooling (dbt, Airflow, Snowflake, AWS, Python) to ensure reliable operation and uptime.
• Drive client integration delivery speed by implementing automation, reusable patterns, and clear runbooks to directly optimize client onboarding timelines.
• Establish and enforce SLOs/SLAs, instrument critical paths, and drive incident reduction via proactive monitoring, alerting, and post‑incident reviews.
• Implement comprehensive data quality and testing frameworks (schema, nullability, referential integrity, reconciliation) and lineage observability.
• Collaborate cross‑functionally (Product, Clinical, Data Science, Engineering) to prioritize roadmaps, land measurable outcomes, and manage tradeoffs.
• Manage high-volume client integration requests, triaging and prioritizing tickets based on client impact, urgency, and business value while maintaining clear communication on resolution timelines.
• Own daily operations rhythm including ticket review, resource allocation, escalation management, and stakeholder updates to ensure client integration commitments are met.
• Drive operational metrics and reporting on integration delivery performance, ticket resolution times, and team capacity to identify bottlenecks and improve client outcomes

Integration Support Engineer

Deal Desk Associate

Deal Desk Associate

Group Product Manager

Content Marketing Manager

Content Marketing Manager

Director, Sales Operations

Director, Sales Operations

Senior Integration Engineer, Client-Facing

Data Engineering Manager