Support Engineer

• Prioritize a quick response and consistent delivery on SLAs to ensure and exceed user satisfaction.
• Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture.
• Support and improve technical support workflows and documentation; help develop repeatable strategies and playbooks.
• Improve integration methods by sharing client feedback and new technology trends.
• Proactively monitor integration health to detect and resolve issues before they impact clients.
• Manage and troubleshoot integration errors and downtime events.
• Manage client communication on downtimes, integration defects and integration errors.
• Act as liaison between Customer Operations and Engineering—escalating complex issues, building better workflows and identifying product improvements.
• Triage and assign incoming requests.
• Efficiently troubleshoot and resolve customer inquiries while upholding customer-centric values; communicate via ticketing system and phone.
• Ensure compliance with industry regulations and data security best practices.

Integration Support Engineer

Healthcare Technical Support

Senior Technical Support Engineer

Support Operations Analyst

Technical Support Specialist

Technical Support Specialist