Integration Support Engineer

SmarterDx

full-time

Posted on: 9/18/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $90,000 - $120,000 per year

JuniorMid-Level

AWSPythonSQL

About the role

Prioritize a quick response and consistent delivery on SLAs to ensure and exceed user satisfaction.
Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture.
Support and improve technical support workflows and documentation; help develop repeatable strategies and playbooks.
Improve integration methods by sharing client feedback and new technology trends.
Proactively monitor integration health to detect and resolve issues before they impact clients.
Manage and troubleshoot integration errors and downtime events.
Manage client communication on downtimes, integration defects and integration errors.
Act as liaison between Customer Operations and Engineering—escalating complex issues, building better workflows and identifying product improvements.
Triage and assign incoming requests.
Efficiently troubleshoot and resolve customer inquiries while upholding customer-centric values; communicate via ticketing system and phone.
Ensure compliance with industry regulations and data security best practices.

Experience supporting the integration support function, including responding to proactive monitoring systems, following incident resolution and client communications SOPs, coordinating cross-functional teams, delivering on SLAs, and helping develop SOPs and playbooks.
2+ years experience in EHR healthcare integration (technical) roles, with hands-on experience in at least two of: database extracts, HL7v2 interfaces, and FHIR (required).
Hands-on experience with SQL and troubleshooting complex data integration issues.
Demonstrated ability to manage technical challenges with a hands-on approach, independently or collaborating with engineering teams.
Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders.
A proactive self-starter with an ownership mindset.
Nice to have: Certification in integration engines (Mirth Connect, Epic Bridges, etc) or healthcare interoperability standards (HL7v2, FHIR, etc).
Nice to have: Experience with Epic revenue cycle modules, Epic Clarity, Epic Chronicles reporting, or Cerner CCL.
Nice to have: Familiarity with hospital revenue cycle management (RCM) and clinical charge capture processes.