Project Manager
Effectual
AWSCloudPMP
Senior Manager, Implementation
SmarterDx
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $180,000 - $210,000 per year
Job Level
Senior
Tech Stack
AWSCloudPMPSQL
About the role
- Own the end-to-end implementation strategy for new customer deployments across multiple products, ensuring timely, high-quality delivery.
- Build, mentor, and scale a high-performing implementation team of experienced professionals; foster a culture of accountability, collaboration, and innovation.
- Partner with customer executives and internal stakeholders to define success metrics and ensure business objectives are met.
- Develop repeatable implementation frameworks, playbooks, and best practices that scale with SmarterDx’s growth.
- Proactively identify risks and challenges in client rollouts, creating mitigation strategies to keep projects on track.
- Collaborate with Product and Engineering to translate customer needs into actionable feedback.
- Oversee cross-functional alignment with Customer Success, Sales, and Clinical teams to deliver a seamless client experience.
- Report on implementation performance, capacity, and client outcomes to company leadership.
- Champion continuous improvement by analyzing process efficiency and driving operational excellence.
Requirements
- 10+ years of experience in healthcare technology implementation, with at least 5 years in a senior leadership role (responsible for high impact portfolios, large teams, or both).
- Proven track record of leading enterprise-scale SaaS or healthcare IT implementations with large hospital systems.
- Strong understanding of healthcare revenue cycle, clinical workflows, and hospital operations, including coding workflows, claim automation, or revenue cycle optimization.
- Exceptional leadership skills, with the ability to recruit, develop, and inspire high-performing teams.
- Executive presence and ability to engage confidently with C-suite stakeholders at health systems.
- Strong program management expertise, with experience building scalable processes across multiple clients and familiarity with project management standards and tools.
- Analytical mindset with the ability to query, transform, and use data to inform decisions and measure outcomes; technical enough to dig into SQL databases and build dashboards.
- Hands-on experience managing implementations which involve Epic or Cerner, preferably with the ability to speak to managing HL7, APIs, and database extracts.
- Prior startup or high-growth company experience, balancing strategic priorities with hands-on execution.
- Familiarity with GUI-based automation software to automate workflows.
- Nice to have: Experience with AI/ML solutions in healthcare, deep EHR experience or certifications, Project Management certifications (PMP, A-CSM), AWS/cloud certifications or equivalent.
