SmartCommerce

Manager

• Assist in identifying and researching potential strategic partners that align with SmartCommerce's growth objectives.
• Support the education, onboarding and integration of new media partners coordinating with internal teams (Product, Engineering, Sales, Marketing) to ensure a positive experience with our technology.
• Support the onboarding and integration process for new partners, coordinating with internal teams (Product, Engineering, Sales, Marketing) to ensure smooth transitions.
• Serve as a key operational contact for assigned strategic partners, managing ongoing communications, addressing inquiries, and facilitating resolutions to operational challenges.
• Drives retention and growth among strategic media partners by understanding their business needs and helping them succeed.
• Provide media partner-facing materials, including presentations, training guides and best practice documentation as developed by Marketing.
• Develop and maintain partner-facing materials, including presentations, training guides, and best practice documentation.
• Track and report on key partnership metrics and performance against agreed-upon KPIs, providing regular updates to the Director, Partnerships.
• Coordinate and support joint marketing and sales initiatives with partners, ensuring alignment and effective execution.
• Facilitate regular check-ins and review meetings with partners to discuss performance, identify opportunities, and address concerns.
• Assist in the negotiation and renewal of partnership agreements, ensuring terms are favorable and relationships are strengthened.
• Gather feedback from partners and communicate insights internally to inform product enhancements and strategic planning.
• Stay informed about industry trends, competitive landscape, and emerging technologies relevant to SmartCommerce's ecosystem and potential partners.
• Maintain accurate and up-to-date records of partner interactions and activities within the CRM system

Manager, Strategic Partners

Account Manager

• Create a comprehensive retailer acquisition strategy across retail categories to ensure deep retail coverage, secure sales data and create sticky retailer relationships.
• Source and engage retail partners—e.g. retailers, marketplaces, channel distributors, unearth new opportunities through networking and turning them into long-term partnerships.
• Drive activation and enablement of retail partners by bringing together internal teams to operationalize retailer set up, data onboarding and sales data ingestion
• Identify, onboard, and manage retailer and affiliate partners across global platforms (CJ, Impact, AWIN, Rakuten, Belboon, TradeDoubler, etc.).
• Collaborate with Product, Engineering, and Ops on affiliate accelerator builds, platform integrations, and missing data configuration or clarifying missing transactions.
• Act as escalation point for partner issues, ensuring fast resolution and positive retailer relationships.
• Remain in regular contact with your clients and provide professional support to understand and meet their needs to maximize customer loyalty. Nurture, and grow existing partnerships.
• Negotiate and manage commercial terms, integrations, and joint marketing.
• Track retailer and affiliate performance, commissions, and ROI; share insights internally to optimize spend and partner strategy.
• Use Salesforce and Jira to document partner activity and manage platform setup workstreams.
• Create detailed business plans designed to attain predetermined goals and quotas.
• Communicate and report on successes and obstacles to overcome.
• The role is a remote position with some travel expected for in-person meetings and/or conferences.

Retail Partnerships Manager

Account Executive

• Your focus will be finding business opportunities and managing customer relationships.
• You’ll be directly responsible for the preservation and expansion of our customer base.
• Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships.

Manager, Strategic Partners

Retail Partnerships Manager

Sales Account Executive