Smartcat

Renewal Manager

Smartcat

full-time

Posted on:

Location Type: Remote

Location: Costa Rica

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About the role

  • Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time, seamless contract execution and high renewal rates.
  • Proactively manage auto-renewal reminders and customer communications, ensuring customers are informed well in advance of renewal dates.
  • Engage directly with customers to answer renewal-related questions, address concerns, and remove blockers to contract execution.
  • Generate, manage, and facilitate order forms and renewal agreements; coordinate signatures and ensure documentation accuracy in CRM and billing systems.
  • Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.
  • Manage and triage escalations within the segment, coordinating with Product, Support, Finance, or Sales as needed to resolve issues efficiently and protect revenue.
  • Maintain accurate renewal forecasting and CRM hygiene, ensuring leadership has visibility into renewal risk and performance metrics.
  • Achieve or exceed renewal rate targets for the assigned customer segment.

Requirements

  • Demonstrated track record of owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals)
  • Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment
  • Strong organizational skills with exceptional attention to detail; comfortable managing multiple renewal timelines simultaneously
  • Clear, professional written and verbal communication skills; able to handle customer objections and escalations calmly and effectively
  • Experience working with CRM systems (e.g., Salesforce, HubSpot), contract/order form processes, and billing workflows
  • Ability to identify revenue expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales
  • Process-oriented and proactive; motivated by improving systems and reducing friction in recurring revenue workflows
  • Comfortable working in a fully remote, fast-paced, high-growth environment.
Benefits
  • Fully remote team
  • Be part of an AI Native Organization
  • Innovating a $100 Billion industry
  • Join the rocketship to scale-up 10x and beyond together
  • Smartcat Culture: Where Diversity Meets High Performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal process managementcontract executionorder form generationrenewal forecastingCRM hygienebilling workflowsperformance metricsrevenue targetsoperational KPIsupselling
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationcustomer objection handlingescalation managementproactive mindsetprocess-orientedcollaborationtime management