Smartcat

Executive Assistant

• Own and independently manage the CEO’s calendar, inbox and travel arrangements
• Prioritize, triage, and draft email responses; flag key messages and forward to relevant internal stakeholders
• Coordinate hiring processes for leadership roles handled by the CEO
• Prepare briefing notes, background summaries, and context for key meetings
• Upon request: search, analyze, and extract actionable information regarding technology and language market dynamics and changes, competitor landscape, etc.
• Manage and contribute to special projects as needed
• Support personal administrative tasks and errands as needed

• Own and independently manage the CEO’s calendar, inbox and travel arrangements
• Prioritize, triage, and draft email responses; flag key messages and forward to relevant internal stakeholders
• Coordinate hiring processes for leadership roles handled by the CEO
• Prepare briefing notes, background summaries, and context for key meetings
• Upon request: search, analyze, and extract actionable information regarding technology and language market dynamics and changes, competitor landscape, etc.
• Manage and contribute to special projects as needed
• Support personal administrative tasks and errands as needed
• Build a deep understanding of the CEO’s goals, decision-making style, time preferences, and top priorities
• Shadow existing processes for executive support and related projects
• Immerse yourself in internal tools (G-suite) and systems (Slack, Notion, Miro, etc.)
• Take over email triage, meeting preparation, and daily briefings with increasing autonomy
• Establish a rhythm for daily check-ins and weekly syncs with the CEO
• Audit and streamline the CEO’s calendar, identifying low-leverage meetings, time blocks for focus, and better prep flows
• Take over CEO meeting prep end-to-end (agendas, briefs, decks, notes, and follow-ups), with consistent quality
• Own travel, speaking engagement logistics, and external relationship scheduling without oversight
• Build trusted relationships with other senior leaders to help the CEO stay aligned cross-functionally
• Be seen by the CEO as indispensable—anticipating needs, enabling faster decisions, and freeing up leadership capacity
• Drive 1–2 high-impact projects for the CEO (e.g., vendor evaluation, relocation)

Executive Assistant – CEO

Manager

• Serve as the primary customer-facing owner of escalations, ensuring customers feel informed, supported, and confident throughout the resolution process
• Act as a strong customer advocate internally by translating business impact, urgency, and expectations into clear action plans and priorities
• Ensure communications are clear, timely, empathetic, and solution-oriented, reinforcing trust during high-pressure situations
• Drive a consistent, high-quality escalation experience by setting expectations, aligning on next steps, and maintaining transparency
• Own the end-to-end lifecycle of escalations from intake through resolution, ensuring compliance with SLAs, contractual obligations, and internal quality standards
• Drive progress through structured execution, strong accountability, and effective stakeholder coordination
• Monitor escalation timelines and SLA performance, proactively identifying risks and implementing mitigation strategies to maintain delivery commitments
• Escalate internally as needed to secure prioritization, alignment, resources, or decisions required to achieve customer outcomes
• Lead cross-functional collaboration across Engineering, Product, Support, Operations, and leadership teams to deliver timely resolutions
• Establish escalation action plans with clear milestones, owners, priorities, and delivery timelines
• Facilitate escalation operating rhythms (triage calls, war rooms, executive updates) to ensure momentum, clarity, and alignment
• Track progress, risks, and dependencies and remove blockers to maintain forward movement and resolution certainty
• Provide clear and consistent status updates to customers and internal stakeholders, including executive-ready summaries when required
• Ensure customers understand impact, progress, expected timelines, and resolution plans in business-friendly language
• Maintain escalation documentation, including customer communications, decision logs, action tracking, and final outcomes
• Support internal reporting and insights to improve escalation transparency and operational visibility
• Partner with internal teams to support issue triage, root cause analysis, and corrective/preventative action planning
• Lead post-resolution reviews focused on both technical outcomes and customer experience learnings
• Identify recurring patterns, systemic risks, or operational gaps impacting customers and drive improvements to prevent future escalations
• Contribute to improving escalation frameworks, playbooks, processes, and customer communication standards.

Escalation Manager

• Serve as the primary customer-facing owner of escalations, ensuring customers feel informed, supported, and confident throughout the resolution process
• Act as a strong customer advocate internally by translating business impact, urgency, and expectations into clear action plans and priorities
• Ensure communications are clear, timely, empathetic, and solution-oriented, reinforcing trust during high-pressure situations
• Drive a consistent, high-quality escalation experience by setting expectations, aligning on next steps, and maintaining transparency
• Own the end-to-end lifecycle of escalations from intake through resolution, ensuring compliance with SLAs, contractual obligations, and internal quality standards
• Drive progress through structured execution, strong accountability, and effective stakeholder coordination
• Monitor escalation timelines and SLA performance, proactively identifying risks and implementing mitigation strategies to maintain delivery commitments
• Escalate internally as needed to secure prioritization, alignment, resources, or decisions required to achieve customer outcomes
• Lead cross-functional collaboration across Engineering, Product, Support, Operations, and leadership teams to deliver timely resolutions
• Establish escalation action plans with clear milestones, owners, priorities, and delivery timelines
• Facilitate escalation operating rhythms (triage calls, war rooms, executive updates) to ensure momentum, clarity, and alignment
• Track progress, risks, and dependencies and remove blockers to maintain forward movement and resolution certainty
• Provide clear and consistent status updates to customers and internal stakeholders, including executive-ready summaries when required
• Ensure customers understand impact, progress, expected timelines, and resolution plans in business-friendly language
• Maintain escalation documentation, including customer communications, decision logs, action tracking, and final outcomes
• Support internal reporting and insights to improve escalation transparency and operational visibility
• Partner with internal teams to support issue triage, root cause analysis, and corrective/preventative action planning
• Lead post-resolution reviews focused on both technical outcomes and customer experience learnings
• Identify recurring patterns, systemic risks, or operational gaps impacting customers and drive improvements to prevent future escalations
• Contribute to improving escalation frameworks, playbooks, processes, and customer communication standards

Translator

• Develop and improve benchmarks for translation problems
• Work with NER, word alignment, automatic translation quality scoring system, and other problems
• Set up infrastructure for self-hosted solutions

Senior AI Translation Engineer, NLP

Account Executive

• Own gross renewals across a defined portfolio of enterprise and strategic accounts
• Run the full renewal lifecycle
• Defend existing ARR and prevent churn through proactive engagement and value articulation
• Drive expansion ARR on top of renewals through cross-sell and upsell motions
• Manage ~35 accounts with a fast, repeatable operating cadence
• Build and maintain multi-threaded relationships across business owners and decision-makers
• Confidently lead renewal and expansion negotiations
• Partner closely with Field Delivery Engineers for technical and solution needs
• Own customer momentum, alignment, and outcomes end-to-end

Enterprise Client Executive

• Own gross renewals across a defined portfolio of enterprise and strategic accounts
• Run the full renewal lifecycle, including:
• Early risk identification
• Stakeholder alignment
• Commercial positioning
• Negotiation and close
• Defend existing ARR and prevent churn through proactive engagement and value articulation
• Treat renewals as commercial motions, not administrative tasks
• Drive expansion ARR on top of renewals through:
• Cross-sell and upsell motions
• New teams, departments, regions, and workflows
• Build credible expansion narratives tied to business outcomes, not feature lists
• Manage ~35 accounts with a fast, repeatable operating cadence
• Build and maintain multi-threaded relationships across:
• Business owners
• Functional leaders
• Procurement and finance
• VP, SVP, and C-level executives
• Understand:
• Customer business models
• Budget ownership and buying processes
• Renewal and procurement cycles
• Speak credibly about:
• AI-driven productivity and speed-to-market
• Human-in-the-loop quality models

People Operations

• Be the Go-To Resource for Employee Inquiries: Serve as the first point of contact for our team members' questions regarding authorization, payroll, expenses, benefits, and general employment matters, providing timely and helpful support.
• Support a Positive and Productive Workplace: Conduct thorough and impartial employee investigations, proactively address and resolve employee relations issues, and facilitate productive conflict resolution through mediation and effective communication.
• Support the Talent Review cycles: Play a key role in the successful launch of our Talent Reviews in the Spring and Fall by assisting with training coordination and contributing to the development of resources that empower managers and employees.
• Build an AI-first Employee Experience, starting with Onboarding: Create an employee experience that wows our new hires, starting from the AI-first onboarding experience. You'll map out the employee journey, creating an experience that reflects the engaged, fast-moving, results-oriented AI-native culture of Smartcat that has continuously earned us Best Places to Work. This is your opportunity to put your stamp on processes and build out the dream experience that delights our new hires and global team.
• Contribute to AI-Powered People Operations: Actively participate in identifying and implementing innovative AI solutions to boost our team's productivity, helping to reduce manual tasks and improve the employee experience.

HR Generalist, People Partner

• Build multi-million ARR relationships across enterprise customers
• Own a select set of high-quality new logos
• Lead executive-level conversations around AI value
• Operate as a strategic revenue owner
• Identify and pursue upsell and cross-sell opportunities
• Collaborate with cross-functional teams to drive outcomes

Executive Assistant

Executive Assistant – CEO

Executive Assistant

Escalation Manager

Escalation Manager

Escalation Manager

Escalation Manager

Senior AI Translation Engineer, NLP

Enterprise Client Executive

Enterprise Client Executive

HR Generalist, People Partner

Key Account Executive