Smartcat

Product Designer

• Collaborate closely as a partner with Product Managers and UX designers, our product visionaries and tech wizards, to grasp project requirements, set ambitious goals, and truly understand the user's world.
• Conduct in-depth user research, harness the power of usability testing, and gather user feedback that will become the cornerstone of your design masterpieces.
• Craft wireframes, low-fidelity drafts, and interactive prototypes that breathe life into your design concepts, setting the bar for user interactions.
• Establish and maintain a design system and style guide that fosters a seamless, immersive user experience across our entire platform.
• Create high-impact, pixel-perfect visual designs and interactive prototypes that will leave users in awe on both web and mobile applications.
• Embrace change and iterate on your designs based on user feedback, usability testing, and ever-evolving project requirements.
• Be at the forefront of industry trends, harness the potential of emerging design tools, and bring them into our design process to keep Smartcat ahead of the curve.

Senior Product Designer

Solutions Engineer

• Leading Technical Discovery — Partner with Account Executives to uncover customer goals, workflows, and pain points. Conduct deep-dive discovery sessions to identify opportunities for Smartcat to deliver measurable value and align with business goals.
• Collaborating with Account Executives and Customer AI Engineers — Act as the technical counterpart during the sales cycle, aligning business outcomes with technical feasibility. Support CAEs in ensuring seamless transitions from presales to deployment, setting customers up for long-term adoption and satisfaction.
• Owning the Presales process — Lead product demonstrations, proof-of-concepts, and solution presentations for prospective clients. Showcase Smartcat’s capabilities through tailored demos that address specific customer pain points and ROI goals to deliver the Technical Win.
• Solutioning and Requirements Gathering — Translate business needs into clear technical architectures and workflow maps. Define solution scope, integration requirements, and success criteria to ensure smooth implementation and customer alignment.
• Security Questionnaires and RFP Responses — Collaborate with Legal, Security, and Product teams to complete technical due diligence, including RFPs, RFIs, and security questionnaires. Communicate Smartcat’s security posture to enterprise prospects.
• CRM Management — Maintain accurate records of all technical presales activities within CRM systems, ensuring visibility into deal stage, opportunity tracking, and post-sale follow-up.
• Representing Smartcat at Customer and Industry Events — Serve as a Smartcat technical expert at conferences, webinars, and customer onsite visits. Present platform capabilities, lead live demonstrations, and share success stories that showcase Smartcat’s innovation in AI-driven content workflows while strengthening customer confidence and deepening strategic partnerships.
• Bug Triaging and Platform Improvement Requests — Serve as the technical bridge between customers and the Product team. Collect feedback, identify product gaps, and advocate for enhancements that improve customer experience and expand Smartcat’s capabilities.
• Technical Documentation — Create, organize, and maintain detailed technical documentation to ensure clarity, consistency, and scalability across Smartcat.
• Develop Deep Platform Expertise — Become a subject-matter expert on the Smartcat platform. Master its core value proposition, integrations, AI capabilities, and end-to-end workflows. Continuously expand your technical knowledge to advise customers on best practices, innovative use cases, and optimal solution design. Act as a trusted advisor internally and externally, helping teams and clients unlock the full potential of Smartcat’s technology.

AI Engineer

• Onboard future state workflows — Assess customer pain points and workflows and design optimized Smartcat platform deployment to maximize ROI. Onboard diverse users to ensure they can apply the platform effectively to influence their operations.
• Design AI Agents & skills — Create and iterate base prompts, chains of thought, and platform agent skills to meet future state customized workflows for the business outcomes they are looking to achieve. Can build, manage, troubleshoot end to end API workflows with customer systems and Smartcat platform.
• Build & Configure — Identify content sources and set up AI agents, workflows, and end-to-end processes that support seamless onboarding and operational efficiency. Act as the technical lead for higher-level integrations with platforms like Drupal, AEM, SFCC, and other enterprise systems.
• Own Technical Outcomes — Serve as the primary point of contact for Smartcat’s strategic accounts, ensuring translation results that deliver the expected quality. Submit bugs, feature requests to customize our brand new platform with customer needs.
• Collaborate Cross-Functionally — Work with GTM teams to gather scope and conduct pain discovery, and with Product & Engineering to identify feature gaps and propose enhancements.
• Leverage Linguistic Expertise — Apply linguistic principles to enforce consistency and quality standards across diverse customer implementations. Identify opportunities across accounts to develop reusable skills, prompts, and features that accelerate value for multiple customers.
• Lead Project Management & Executive Communication — Manage technical projects and stakeholder alignment by overseeing timelines, milestones, and challenges, while translating complex solutions into clear, actionable recommendations for audiences ranging from technical teams to C-suite executives.
• Platform Demonstration - Build and deliver demonstrations to new and existing teams to showcase pain-workflow functionality.

Customer AI Engineer

Account Executive

• Consistently exceed quarterly ARR quotas by driving net-new business and expanding within key strategic accounts.
• Own the full enterprise sales cycle, from prospecting and lead qualification to negotiation and closing.
• Develop and execute targeted account-based sales strategies to unlock new departments, stakeholders, and use cases within assigned accounts.
• Relentlessly prospect for new opportunities, leveraging cold calls, email outreach, LinkedIn engagement, and in-person networking.
• Work closely with Pre-Sales and Strategic Customer Success Managers to identify untapped growth areas, maximize account penetration, and ensure long-term client success.
• Drive engagement by attending industry events, conferences, and networking opportunities to generate pipeline.
• Maintain a strong pipeline of expansion opportunities and provide accurate sales forecasts to management.

Senior Product Designer

Senior Product Designer

Solutions Engineer

Solutions Engineer

Customer AI Engineer

Senior Strategic Account Executive