Smartcat

Sales Development Rep

• Proactively own and execute strategic ABM outbound prospecting campaigns targeting Enterprise and Strategic accounts.
• Multi-thread into target accounts to build relationships across multiple stakeholders and decision-makers.
• Maintain a high volume of quality activity, including 80+ calls per day, while achieving strong performance metrics including connect rates, meaningful conversations, email reply rates, and meeting conversion rates.
• Book qualified meetings that convert into pipeline for Account Executives.
• Leverage AI-powered sales tools to enhance prospecting efficiency, personalize outreach at scale, and identify high-intent signals.
• Research and identify key personas within target accounts to develop hyper-personalized outreach strategies.
• Utilize a multi-channel approach including cold calling, email sequences, and social selling (LinkedIn) to engage prospects.
• Partner closely with Account Executives and Marketing to meticulously execute coordinated sales plays and outbound campaigns, ensuring tight alignment and rapid feedback.
• Maintain meticulous records in the CRM with detailed prospect notes, activities, and account intelligence.
• Own the pipeline generation goals for your assigned Enterprise and Strategic accounts.

Sales Development Representative

Software Engineer

• Deliver value for our customers
• Improve the stability and observability of our product
• Develop parts of the application: design, refactoring, fixing bugs, and writing tests to maintain the quality and functionality of the product and libraries
• Review code and share knowledge with the team

Senior AI First Developer

Engineer

• Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
• Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
• Own integrations and automation that embed Smartcat into enterprise systems
• Partner cross-functionally to drive adoption, expansion, and long-term success
• Lead pre-sales technical discovery to understand workflows, systems, and success criteria
• Own the end-to-end technical execution from demos to value generation
• Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
• Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
• Build and deploy AI-powered workflows aligned to customer outcomes
• Create, test, and iterate prompts, agent skills, and workflow configurations
• Develop workflows that improve quality, speed, and efficiency in multilingual content creation
• Ensure that translation quality, output, format is aligned with customer expectations
• Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
• Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
• Troubleshoot integration and workflow issues with strong technical rigor
• Build custom solutions when necessary to meet customer operational requirements
• Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles
• Serve as the technical lead for customer deployments from discovery through go-live
• Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
• Maintain implementation discipline — timelines, milestones, risks, and technical documentation
• Ensure customer solutions are stable, scalable, and operationally successful
• Drive post-sale support, enablement, and adoption initiatives
• Help quantify outcomes and value realization over time
• Identify opportunities to expand workflows, departments, and usage based on technical success
• Partner with account teams to validate and support expansion opportunities
• Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
• Submit high-quality bug reports and technical feedback to Engineering and Product
• Identify recurring customer needs and workflow gaps to influence roadmap priorities
• Act as a liaison to accelerate customer success through internal alignment
• Communicate clearly with both technical and executive stakeholders
• Translate complex technical concepts into actionable recommendations
• Lead technical workshops and implementation sessions
• Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities

Forward Deployed Engineer

• Consistently deliver high-quality, production-grade features faster than traditional teams.
• Build and optimize AI-first workflows that integrate AI across all development stages.
• Raise the bar for speed, quality, and ownership in product delivery.
• Be a core contributor to the new engineering culture built on AI-First principles.

Senior Developer

• Maintain and improve existing functionality and develop new application parts
• Deliver value for our customers
• Improve the stability and observability of our product
• Develop parts of the application: design, refactoring, fixing bugs, and writing tests to maintain the quality and functionality of the product and libraries
• Review code and share knowledge with the team

• Design, develop, and deploy backend services and APIs that solve real-world customer challenges
• Optimize application performance, scalability, and security
• Collaborate with product managers, frontend engineers, and DevOps to ensure seamless integration of services
• Troubleshoot and resolve production issues efficiently
• Actively participate in code reviews, knowledge sharing, and continuous learning

Account Executive

• Build multi-million ARR relationships with enterprise customers
• Expand existing customers into global relationships and own high-quality new logos
• Lead conversations around AI value and governance
• Operate as strategic revenue owner in partnership with engineering and product teams

Key Account Executive

Manager

• Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time, seamless contract execution and high renewal rates.
• Proactively manage auto-renewal reminders and customer communications, ensuring customers are informed well in advance of renewal dates.
• Engage directly with customers to answer renewal-related questions, address concerns, and remove blockers to contract execution.
• Generate, manage, and facilitate order forms and renewal agreements; coordinate signatures and ensure documentation accuracy in CRM and billing systems.
• Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.
• Manage and triage escalations within the segment, coordinating with Product, Support, Finance, or Sales as needed to resolve issues efficiently and protect revenue.
• Maintain accurate renewal forecasting and CRM hygiene, ensuring leadership has visibility into renewal risk and performance metrics.
• Achieve or exceed renewal rate targets for the assigned customer segment.

Renewal Manager

Executive Assistant

• Own and independently manage the CEO’s calendar, inbox and travel arrangements
• Prioritize, triage, and draft email responses; flag key messages and forward to relevant internal stakeholders
• Coordinate hiring processes for leadership roles handled by the CEO
• Prepare briefing notes, background summaries, and context for key meetings
• Upon request: search, analyze, and extract actionable information regarding technology and language market dynamics and changes, competitor landscape, etc.
• Manage and contribute to special projects as needed
• Support personal administrative tasks and errands as needed

• Own and independently manage the CEO’s calendar, inbox and travel arrangements
• Prioritize, triage, and draft email responses; flag key messages and forward to relevant internal stakeholders
• Coordinate hiring processes for leadership roles handled by the CEO
• Prepare briefing notes, background summaries, and context for key meetings
• Upon request: search, analyze, and extract actionable information regarding technology and language market dynamics and changes, competitor landscape, etc.
• Manage and contribute to special projects as needed
• Support personal administrative tasks and errands as needed
• Build a deep understanding of the CEO’s goals, decision-making style, time preferences, and top priorities
• Shadow existing processes for executive support and related projects
• Immerse yourself in internal tools (G-suite) and systems (Slack, Notion, Miro, etc.)
• Take over email triage, meeting preparation, and daily briefings with increasing autonomy
• Establish a rhythm for daily check-ins and weekly syncs with the CEO
• Audit and streamline the CEO’s calendar, identifying low-leverage meetings, time blocks for focus, and better prep flows
• Take over CEO meeting prep end-to-end (agendas, briefs, decks, notes, and follow-ups), with consistent quality
• Own travel, speaking engagement logistics, and external relationship scheduling without oversight
• Build trusted relationships with other senior leaders to help the CEO stay aligned cross-functionally
• Be seen by the CEO as indispensable—anticipating needs, enabling faster decisions, and freeing up leadership capacity
• Drive 1–2 high-impact projects for the CEO (e.g., vendor evaluation, relocation)

Sales Development Representative

Senior AI First Developer

Forward Deployed Engineer

Senior Developer

Senior Developer

Senior Developer

Key Account Executive

Renewal Manager

Forward Deployed Engineer

Executive Assistant

Executive Assistant – CEO

Executive Assistant