SmartBuyGlasses Optical Group

Customer Support

• Interact with customers and provide/process information in response to inquiries and requests about products, services, and promotions via email
• Work with customers daily via email and handle retail customer service inquiries for English-speaking markets (style of glasses, sunglasses, prescription questions, order status, warranty issues)
• Introduce customers to higher-priced items, upgrades, or add-ons to increase sales
• Maintain high accuracy and quality of work; document interactions and manage time effectively
• Collaborate within a team, follow supervision, and support colleagues in a multicultural environment

Customer Service Representative, Email/Chat – Non-Voice