Senior ServiceNow Engineer
Smart Working
full-time
Posted on:
Location Type: Remote
Location: India
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Job Level
Tech Stack
About the role
- Design, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilities
- Take ownership of ServiceNow platform functionality, ensuring scalability, stability, and continuous improvement
- Configure and develop custom workflows, modules, and applications within ServiceNow
- Implement and enhance incident management, risk, and operational resilience workflows (DORA)
- Support and improve SOX and audit compliance processes through ServiceNow solutions
- Work closely with stakeholders to translate business requirements into effective ServiceNow solutions
- Engage with non-technical users to ensure solutions are practical, usable, and aligned with operational processes
- Design and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systems
- Contribute to platform governance, standards, and best practices
- Ensure solutions follow secure, compliant, and enterprise-grade development standards
- Support ongoing platform optimisation, upgrades, and enhancements
Requirements
- 6+ years of experience working with the ServiceNow platform
- 5+ years of experience with ServiceNow ITSM
- 5+ years of ServiceNow development experience
- 3+ years of experience with ServiceNow platform ownership (or similar ownership of enterprise platforms, provided strong ServiceNow expertise is present)
- 2+ years of experience working with operational resilience frameworks (e.g. DORA), including incident and risk workflows (or strong experience in incident management / operational resilience in regulated environments)
- 2+ years of experience supporting SOX or audit/compliance processes
- Strong understanding of enterprise service management, incident management, and risk workflows
- 2+ years of experience with integrations using REST/SOAP APIs (or equivalent experience with API/integration development)
- 2+ years of experience working with stakeholders, including non-technical users (or experience in Business Analyst / Product-facing roles translating requirements into solutions)
Benefits
- Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
- No Weekend Work: Real work-life balance, not just words
- Day 1 Benefits: Laptop and full medical insurance provided
- Support That Matters: Mentorship, community, and forums where ideas are shared
- True Belonging: A long-term career where your contributions are valued
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMServiceNow developmentcustom workflowsincident managementoperational resilienceDORAREST APIsSOAP APIsplatform optimisation
Soft Skills
stakeholder engagementtranslating business requirementscommunication with non-technical usersownershipcontinuous improvementgovernancebest practices