Smart Working

Sales

• Own the numbers and structure: Design the sales org, set team structure and responsibilities, then build clear plans to hit monthly, quarterly, and annual new business targets.
• Implement full MEDDPICC use
• Lead from the front: Manage the full sales team, shape deal strategy and model best practice in discovery, objection handling, and closing — training the team and creating playbooks.
• Hire, develop, and drive talent: Recruit epic sales people, set KPIs and targets, run weekly 1-1s and pipeline reviews, train the team rigorously, and create a culture of high standards and constant improvement.
• Build the engine: Own our messaging and multi-channel approach across outbound and account management. Ensure our process, from sequences to stage definitions, is sharp and repeatable.
• Make data your superpower: Partner with RevOps to create best-in-class dashboards, set and track KPIs, forecast with precision, and use metrics to diagnose bottlenecks and focus energy where it moves the needle.
• Sharpen GTM and messaging: Improve what we say and how we say it across every channel. Work closely with Marketing on campaigns, ABM, and positioning. Collaborate with Customer Success on growing existing accounts.
• Own the toolstack: Get the most from CRM and sales tools, ensure clean data and simple workflows, and automate where it saves time without losing quality.

Vice President of Sales

VP of Sales

QA Engineer

• Design, build, and maintain scalable QA automation frameworks for product applications
• Develop and execute automated test suites to ensure product quality and reliability
• Collaborate closely with developers and product teams to define testing strategies
• Integrate testing into CI/CD pipelines to support continuous delivery
• Identify, document, and track defects, ensuring timely resolution
• Leverage AI tools and techniques to improve test coverage, efficiency, and defect detection
• Continuously improve QA processes, tools, and methodologies
• Ensure high standards of quality across releases in a product-focused environment
• Contribute to defining best practices for automation and quality assurance

Senior QA Engineer

Full-stack Engineer

• Lead, mentor, and provide technical direction to the mobile platform team, with a focus on enabling product teams to operate as efficiently as possible through clear prioritisation of platform initiatives.
• Define, implement, and uphold engineering standards across mobile security, observability, performance, resilience, and release quality, continuously balancing standards improvement with minimal impact on product team velocity.
• Act as a hands-on technical leader in the development and maintenance of shared mobile platform capabilities within React Native and TypeScript.
• Contribute to architectural decisions relating to React Native, native modules, and integrations across Kotlin, Swift, Objective-C, and Java.
• Own and drive improvements to CI/CD pipelines, build reliability, release workflows, and deployment processes, a critical and essential responsibility for this role.
• Own mobile platform-level observability and crash reporting, including tooling for logging, analytics, exception monitoring, and production stability; general service alerting is managed by product domain teams.
• Partner with product feature teams to ensure releases are delivered smoothly, meet quality expectations, and align with regulatory and compliance requirements.
• Drive improvements in automated testing practices, including unit, integration, and end-to-end testing approaches that improve confidence in release quality.
• Own and coordinate production incident management and release activities, ensuring timely resolution, clear communication, and strong operational control.
• Collaborate with design and product teams to evolve and maintain shared UI components, platform standards, and mobile design system capabilities.
• Drive adoption of new tools, processes, and standards across product teams through mentoring, documentation, and training, ensuring improvements are embedded in practice, not just defined on paper.
• Identify and drive opportunities to improve platform stability, developer productivity, and the long-term maintainability of the mobile application estate.
• Promote secure application development practices and support compliance-aligned delivery within a regulated banking environment.
• Evaluate tooling evolution where relevant, including potential future considerations such as a move to Expo, in close collaboration with the team.

Mobile Platform Tech Lead

SDET

• Define and drive the QA automation strategy, improving framework quality, test coverage, and overall automation maturity
• Lead, mentor, and support a team of QA engineers, providing both technical guidance and hands-on contribution
• Design, build, and maintain scalable UI and end-to-end automation frameworks
• Improve and optimise automated test execution within CI/CD pipelines to ensure fast, reliable feedback
• Drive a risk-based testing approach, making informed decisions on test prioritisation, coverage, and trade-offs
• Shape a balanced testing strategy across UI, mobile, API/service-level, and manual testing layers
• Lead end-to-end testing efforts across mobile applications (iOS/Android) and backend services
• Evaluate where UI automation is valuable vs where API or service-level testing provides better efficiency and stability
• Manage bug tracking, triage, and failure analysis, providing clear reporting on quality metrics and risks
• Collaborate closely with engineering, product, and platform teams to improve testability and quality standards
• Contribute to continuous improvement of QA processes, tooling, and ways of working
• Support expansion into non-functional testing areas such as performance, load, and (longer term) security

QA Automation Lead

Backend Engineer

• Design, develop, and maintain full stack applications using React, TypeScript, and Node.js
• Build and scale microservices-based architectures to support evolving product needs
• Develop and integrate APIs and GraphQL services
• Work with databases such as MongoDB to manage and optimise data models
• Collaborate with cross-functional teams to deliver features end-to-end
• Contribute to system design, architecture decisions, and technical direction
• Ensure code quality through testing, reviews, and best engineering practices
• Leverage AI tooling (e.g. coding assistants, automation tools) to improve development efficiency
• Optimise application performance, scalability, and reliability
• Participate in the full SDLC, from planning and design through to deployment and iteration

Senior Full Stack Engineer, React, Typescript, Node.js

• Own problems end-to-end, from discovery and ideation through to delivery and iteration
• Build and ship high-quality product features using Python and TypeScript
• Collaborate closely with Product and Design to shape user-centric solutions
• Contribute to product decisions, bringing technical insight into trade-offs and opportunities
• Write clean, maintainable, and well-tested code across the stack
• Continuously improve product performance, usability, and reliability
• Participate in experimentation, A/B testing, and data-driven decision making
• Take responsibility for outcomes, not just output, focusing on user and business impact

Senior Product Engineer, Python, Typescript

• Build & Run Our Products
• Collaborate across teams to align business, technical, and testing goals
• Estimate and plan tasks collaboratively to ensure delivery confidence
• Review specs, design solutions, and deliver high-impact features
• Monitor, deploy, and troubleshoot features in staging and production
• Own incidents during on-call rotations, ensuring rapid resolution
• Ensure High Quality & Continuously Improve
• Uphold and enforce coding and testing standards
• Break down complex work into manageable tasks for better delivery
• Conduct code reviews, ensure test coverage, and maintain strong documentation
• Stay up to date on tools, libraries, and secure coding practices (OWASP)
• Provide Technical Excellence & Leadership
• Break down epics, design scalable APIs and systems
• Mentor peers on TDD, BDD, DDD, and best practices
• Identify risks, drive automation, and recommend process improvements
• Champion clean, modular, and maintainable architecture

Senior Backend Engineer – PHP, Symfony

• Build & Run Our Products
• Collaborate across teams to align business, technical, and testing goals
• Estimate and plan tasks collaboratively to ensure delivery confidence
• Review specs, design solutions, and deliver high-impact features
• Monitor, deploy, and troubleshoot features in staging and production
• Own incidents during on-call rotations, ensuring rapid resolution
• Uphold and enforce coding and testing standards
• Break down complex work into manageable tasks for better delivery
• Conduct code reviews, ensure test coverage, and maintain strong documentation
• Stay up to date on tools, libraries, and secure coding practices (OWASP)
• Break down epics, design scalable APIs and systems
• Mentor peers on TDD, BDD, DDD, and best practices
• Identify risks, drive automation, and recommend process improvements
• Champion clean, modular, and maintainable architecture

Senior PHP & Symfony, Backend Engineer

DevOps Engineer

• Deliver priority roadmap features across frontend and backend systems
• Develop and maintain applications using Node.js, React, and TypeScript
• Support and enhance NHS and third-party integrations
• Contribute to scalable, reusable platform architecture
• Maintain and optimise cloud infrastructure (AWS preferred)
• Build, maintain, and improve CI/CD pipelines and release processes
• Improve monitoring, logging, and system observability
• Strengthen deployment reliability and platform stability
• Implement and support security improvements and secure coding practices
• Ensure alignment with compliance standards (e.g., GDPR, ISO27001)
• Improve engineering quality and release discipline by: Reducing defect leakage, Strengthening testing practices and
• Supporting test-first / automated testing approaches
• Collaborate with Product and stakeholders to translate complex requirements into pragmatic technical solutions
• Work across multiple concurrent workstreams and manage priorities effectively

Senior Full Stack Engineer – Platform, DevOps

• Design, implement, and maintain cloud-native infrastructure on Google Cloud Platform (GCP) using Terraform across multiple environments (production, staging, sandbox, and customer deployments).
• Architect and operate serverless container workloads using Cloud Run, ensuring efficient scaling, resource management, and cost optimisation.
• Design and manage event-driven systems using Pub/Sub, including message retention, acknowledgement deadlines, dead-letter queues (DLQ), and monitoring.
• Build and maintain CI/CD pipelines using GitHub Actions and Cloud Build, including automated Terraform deployments and GitOps-based workflows.
• Develop reusable Terraform modules and manage infrastructure across multiple GCP projects using best practices for remote state and environment separation.
• Manage containerized workloads and cloud networking using services such as GKE, VPC, Load Balancers, Cloud Armor, IAM, and Secret Manager.
• Collaborate with software engineers on architecture design decisions, including scaling strategies, service separation (HTTP vs WebSockets), and performance optimisation.
• Implement monitoring, alerting, and observability using Google Cloud Monitoring, Cloud Logging, Sentry, and OpenTelemetry.
• Administer and optimise data infrastructure, including MongoDB Atlas, Redis, BigQuery, and Cloud Storage.**Perform incident response and root cause analysis, implementing long-term improvements to increase reliability and resilience.
• Own infrastructure end-to-end, including architecture decisions, performance optimisation, cost management, and operational excellence.
• Create and maintain documentation, operational runbooks, and best practices.
• Mentor engineers and promote DevOps and cloud architecture best practices across the organisation.

DevOps Engineer – Google Cloud Platform, Terraform

Product Manager

• Own and manage the migration backlog, ensuring alignment with migration readiness, commercial priorities, and risk reduction
• Translate gap analysis outputs into clearly defined epics, features, and user stories with agreed acceptance criteria
• Prioritise “must-have” and “no-regrets” features required to successfully migrate inventory and booking journeys onto the target platform
• Ensure all features are commercially justified, balancing value, cost, and delivery effort
• Work closely with engineering teams to shape solutions that balance speed, quality, and long-term platform integrity
• Support and drive inventory and API migration efforts, ensuring seamless integration into the platform
• Partner with commercial, finance, and operations stakeholders to understand and manage impacts on:
• Revenue
• Cost of sale
• Settlement
• Reporting
• Customer service
• Support planning and execution of phased migration and cutover strategies, including:
• Feature sequencing
• Dependency management
• Parallel-run approaches to reduce commercial risk
• Provide clear visibility of progress, risks, dependencies, and trade-offs to Product, Technology, and Delivery leadership
• Ensure delivered features meet agreed outcomes, including:
• Maintaining or improving conversion rates
• Maintaining or improving average transaction value (ATV)
• Maintaining or improving operational efficiency post-migration
• Act as the day-to-day product lead, ensuring alignment across engineering, delivery, and business stakeholders

Product Owner – Platform Migration

• Engage with business stakeholders to understand requirements and translate them into scalable technical solutions
• Design and build full-stack applications combining modern frontend technologies with Python-based backend services
• Develop intuitive user interfaces and high-quality user experiences using React, JavaScript, and HTML
• Prototype and deliver AI-powered applications leveraging large language models
• Use AI-assisted coding tools such as Claude Code, Codex, or similar technologies to accelerate development workflows
• Design and implement ETL pipelines and data processing workflows
• Build and maintain API integrations with third-party systems and services
• Contribute to solution architecture and technical design decisions across projects
• Implement secure development practices and ensure applications follow security best practices
• Work across the full software development lifecycle (SDLC) including design, development, testing, deployment, and iteration
• Collaborate with engineers and the Head of AI to experiment with new technologies and rapidly prototype new capabilities
• Manage application deployment and environments using Docker-based containerisation

Senior Full Stack Engineer – React, Python, AI

• Implement new product features and enhancements across mobile and backend services
• Contribute to the end-to-end product development lifecycle, from design through deployment and iteration
• Build and maintain backend services using Clojure
• Develop and maintain mobile applications using React Native and TypeScript
• Work within a continuous delivery environment, ensuring reliable and frequent releases
• Collaborate with Product Managers, Designers, and Engineers in an Agile cross-functional team
• Contribute to shaping the product vision and technical direction
• Write clean, maintainable, and well-tested code while balancing engineering quality with pragmatic delivery
• Participate in pair programming, code reviews, and collaborative design discussions
• Support the team in maintaining a transparent, inclusive, and non-hierarchical engineering culture

Senior Full Stack Engineer – Clojure, React Native, TypeScript

ServiceNow

• Design, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilities
• Take ownership of ServiceNow platform functionality, ensuring scalability, stability, and continuous improvement
• Configure and develop custom workflows, modules, and applications within ServiceNow
• Implement and enhance incident management, risk, and operational resilience workflows (DORA)
• Support and improve SOX and audit compliance processes through ServiceNow solutions
• Work closely with stakeholders to translate business requirements into effective ServiceNow solutions
• Engage with non-technical users to ensure solutions are practical, usable, and aligned with operational processes
• Design and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systems
• Contribute to platform governance, standards, and best practices
• Ensure solutions follow secure, compliant, and enterprise-grade development standards
• Support ongoing platform optimisation, upgrades, and enhancements