AI Engineer – Contractual

Smart Working

AI Engineer taking ownership of improving and stabilising an AI-powered voice platform. Working with a small team to enhance reliability and scalability in a fully remote contract position.

Posted 5/27/2026contractRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Assess the current ElevenLabs environment and identify gaps, inefficiencies, and scalability issues.
- Define and implement best-practice architecture and operational standards for:
- Call agent configuration
- Estate management
- Reporting and operational visibility
- Plan and execute migration activities from the current implementation to an improved target-state architecture.
- Optimise and stabilise AI voice workflows and integrations.
- Identify and recommend the most suitable middleware solutions for client integrations and operational workflows.
- Create clear technical blueprints, operational procedures, and SOP documentation for ongoing platform management.
- Troubleshoot and resolve issues across AI workflows, integrations, and automation processes.
- Improve system reliability, maintainability, and operational efficiency across the platform.
- Work closely with internal stakeholders to prioritise improvements and deliver practical solutions quickly.
- Contribute ideas for automation and process improvements using AI-driven tooling and workflows.

Requirements

What you’ll need

Strong hands-on experience working with ElevenLabs in production environments.
- Proven experience configuring, optimising, and troubleshooting ElevenLabs voice agents and workflows.
- Experience defining best practices for ElevenLabs deployments, including call agent configuration, reporting, and estate management.
- Strong understanding of integrations, APIs, and middleware-driven architectures.
- Experience working with Twilio or similar telephony/contact centre platforms.
- Ability to independently assess existing systems and implement scalable technical improvements.
- Strong troubleshooting and problem-solving capabilities across cloud-based and AI-powered systems.
- Experience documenting technical solutions, standards, and operational procedures.
- Comfortable operating with high ownership and minimal supervision.
- Strong communication skills and ability to collaborate effectively with technical and non-technical stakeholders.
- Ability to balance rapid execution with long-term maintainability and operational stability.

Benefits

Comp & perks

Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
- No Weekend Work: Real work-life balance, not just words
- Support That Matters: Mentorship, community, and forums where ideas are shared
- True Belonging: A long-term career where your contributions are valued

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI voice workflowsmiddleware solutionscall agent configurationreportingoperational visibilitytroubleshootingoptimisationautomation processesAPI integrationstechnical documentation

Soft Skills

problem-solvingcommunicationcollaborationindependenceownershipprioritisationpractical solutionsprocess improvementadaptabilityexecution balance