Smarsh

Security Operations

• Handling escalated incidents from the analysts.
• In-depth analysis and incident response coordination.
• Mentoring of analysts and real-time security monitoring.
• Threat hunting and ensuring compliance with Security policies and standards.

Lead Security Operations Analyst

Support Engineer

• Providing world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication.
• Act as a client liaison and become an advocate for the resolution of client issues.
• Work on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions.
• Independently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases.
• Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.
• Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.
• Effectively manage cases to ensure timely customer status updates and ultimate resolution.
• On occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues.
• Frequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.
• Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher.
• Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources.
• Advocate for product, policy and process improvements that improve the customer experience.
• Follow required polices and processes to maintain compliance with information security and data protection requirements.
• Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer’s request.
• Write or revise user training documents and procedure.

Technical Support Specialist II

Software Engineer

• Collaborate with the team to innovate and improve digital communication solutions
• Manage risk and unleash intelligence in digital communications for regulated industries
• Spot compliance, legal, or reputational risks across communication channels

Mobile Developer

Engineering Manager

• Manage, mentor, and grow a team of 5–6 engineers across different levels.
• Set clear performance expectations, run structured 1:1s, and own career development for your reports.
• Build and maintain a high-trust, psychologically safe team culture.
• Provide technical mentorship and coaching to help engineers grow in Java, cloud, and distributed systems.
• Own the planning, prioritization, and on-time delivery of engineering commitments for your team.
• Drive agile processes (sprint planning, retrospectives, estimation) without letting process become overhead.
• Remove blockers, manage cross-team dependencies, and escalate risks early.
• Hold the team accountable to quality, velocity, and reliability targets.
• Translate business requirements into appropriate technical solutions, keeping simplicity at the core.
• Conduct meaningful code reviews for Java-based backend services, ensuring quality, maintainability, and adherence to engineering standards.
• Design and architect highly scalable, cloud-native enterprise software applications.
• Work hands-on with Java, J2EE, Spring, REST APIs, and cloud platforms (AWS/Azure/GCP) to contribute to architecture and critical design decisions.
• Guide the team in debugging complex distributed system issues across Kafka, MongoDB, and microservices.
• Research, evaluate, and recommend technologies required for solution delivery.
• Work closely with engineers to design solutions to security problems and monitor vulnerabilities in third-party components.
• Maximise performance, uptime, and supportability of the product.
• Provide technical oversight across backend architecture, API design, and distributed systems.
• Guide architectural decisions, code quality standards, and engineering best practices.
• Partner with Principal and Lead engineers to define the long-term technical vision.
• Ensure observability, security, performance, and reliability are treated as first-class concerns.
• Champion DevOps and cloud infrastructure best practices across the team.
• Work closely with Product Management to define requirements and shape the roadmap.
• Translate business goals into clear engineering scope and realistic timelines.
• Collaborate and communicate with stakeholders, providing project progress updates and highlighting risks with mitigation plans.
• Interface with customer-facing functions to gather requirements and perform technical due diligence.

Backend Engineer

• Manage risk and unleash intelligence in digital communications.
• Help organizations spot compliance, legal or reputational risks in communication channels.
• Engage in relentless innovation to fuel organizational growth.
• Collaborate with teams across popular communication platforms and cloud infrastructure.

Software Engineer I – Java

• Translate business requirements to appropriate technical solutions keeping simplicity at the core.
• Research, identify, test, certify, and select technology required for solution delivery.
• Maximize the performance, uptime, and supportability of the product.
• Developing highly scalable services using technologies such as Java,J2EE, Jetty, REST/SOAP, Postgres, Spring.
• Working with team to design solutions to security problems, monitor and analyze the security vulnerabilities reported in bundled 3rd party products.
• Design and implement new interface components in collaboration with the product owner and other Smarsh development teams.
• Maintain the existing components and resolve problems reported by customers.
• Enhance existing components with new capabilities whilst maintaining compatibility.
• Provide feedback on test plans, test cases, and test methodologies.
• Research new technologies for product improvements and future roadmap.
• Collaborate and communicate with stakeholders, provide project progress, highlight any risks involved along with mitigation plan.
• Provide guidance and mentoring to less-experienced team members.

Java Developer III

• Join our challenging R&D Server team as a senior Java developer
• Develop solutions in the company’s existing and new products
• Self-learn and share knowledge with team members
• Work in an Agile Scrum methodology
• Maintain legacy code as well as new development

Senior Java Developer

Human Resources

• Administer global employee benefits programs including medical, dental, vision, retirement, life insurance, disability, wellness initiatives, and supplemental benefit offerings across multiple countries.
• Support benefit operations in the US and international regions, including coordination with country-specific vendors, brokers, and administrators.
• Serve as a subject matter resource for employees regarding benefit eligibility, enrollment, life event changes, and plan utilization.
• Manage benefits onboarding and annual open enrollment processes, including employee communications, education sessions, and system coordination.
• Ensure accurate benefits data management and payroll deductions through HRIS and payroll systems.
• Partner with the Global Benefits/Total Rewards Manager to support program enhancements, renewals, benchmarking, and process improvements.
• Identify opportunities to improve employee experience, operational efficiency, and scalability of global benefits processes.
• Administer leave of absence programs including FMLA, statutory leave programs, disability, parental leave, sick leave, and country-specific leave requirements.
• Coordinate directly with employees, managers, HR partners, and third-party administrators regarding leave eligibility, documentation requirements, timelines, and return-to-work processes.
• Track employee leave status and maintain accurate documentation while ensuring confidentiality and compliance.
• Support international leave administration and coordinate with regional partners to ensure alignment with local regulations and practices.
• Escalate complex or high-risk leave matters appropriately while exercising sound judgment in routine case management.
• Coordinate and support global wellness initiatives and employee wellbeing programs in partnership with Total Rewards and People teams.
• Assist in the development and execution of employee education and engagement efforts related to benefits and wellness offerings.
• Support communication strategies that improve employee understanding and utilization of available programs and resources.
• Gather employee feedback and identify opportunities to enhance participation and overall employee experience.
• Ensure compliance with applicable federal, state, and international regulations related to benefits and leave administration, including ACA, ERISA, COBRA, HIPAA, and applicable country-specific requirements.
• Maintain accurate records, documentation, and reporting for audits, renewals, and regulatory compliance activities.
• Support annual compliance filings, benefits audits, and vendor reporting requirements.
• Monitor changes in legislation and escalate potential impacts to leadership.
• Partner with brokers, insurance carriers, leave administrators, and external vendors to ensure timely issue resolution and quality service delivery.
• Assist with vendor management activities including enrollment accuracy, billing reconciliation, reporting validation, and operational issue resolution.
• Collaborate cross-functionally with Payroll, HR Operations, Legal, Finance, and People Business Partners to support effective program administration.
• Contribute to ongoing process documentation and operational best practices.

Global Benefits Specialist

Technical Project Manager

• Planning and implementation of multiple Support and Managed Services projects.
• Agree and manage project scope, achieve project goals and meet project deliverables.
• Develop high-level and detailed project plans.
• Define project tasks and resource requirements.
• Plan and schedule project timelines.
• Implement project plans successfully.
• Assemble and coordinate project staff.
• Monitor and control project deliverables.
• Identify and manage risks.
• Co-ordinate and drive escalations.
• Leads technical problem-solving and resolving any obstacles to project progress.
• Effectively communicate and report on project status to PMO & Stakeholders.
• Manage project timelines and both fiscal and resourcing budgets.
• Track project deliverables using appropriate tools.

Product Designer

• Plan and execute generative research: user interviews, contextual inquiry, diary studies, and ethnographic observation to uncover unmet needs and opportunity spaces.
• Design and run evaluative research: usability studies, concept testing, prototype reviews, and survey-based validation at key product milestones.
• Define research questions collaboratively with product, design, and engineering partners, then own execution from recruitment through synthesis.
• Develop and maintain a research repository that makes insights discoverable and actionable across teams.
• Communicate findings clearly to audiences ranging from ICs to senior leadership, adapting depth and format to the audience.
• Advocate for the user in roadmap and prioritization conversations, backed by evidence.
• Contribute to and evolve team research standards, tools, and practices.

UX Designer

Sales

• Own functional architecture across: Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), Experience Cloud (as applicable) Design scalable, multi-cloud Salesforce solutions aligned to enterprise architecture and lead global CRM transformation initiatives.
• Serve as functional lead for Revenue, Finance, and Enterprise Applications.
• Own CRM and Revenue Cloud roadmap and prioritization.
• Oversee system integrators and managed service providers.
• Mentor admins and business analysts.
• Drive measurable business outcomes, not feature delivery.
• Own Flow-first automation strategy: When to use Flow vs Apex vs configuration and How automation is structured, layered, and reused.
• Establish and enforce automation patterns, naming conventions, and guardrails.
• Prevent “Flow sprawl” and logic duplication.
• Appropriate governance and usage of Salesforce AI tooling.
• Own core data models across Sales, Accounts, Opportunities, Cases, Contracts, etc.
• Ensure scalability, reporting integrity, and clean integrations.
• Anticipate downstream impacts of schema changes.
• Review and approve designs for complex initiatives.
• Act as escalation point for architectural trade-offs.
• Mentor admins and developers.
• Automation is readable, testable, and explainable.
• New team members can onboard without fear or overwhelm.
• Major changes don’t introduce regressions.
• Salesforce feels like a platform, not patchwork.

Salesforce Functional Architect

Product Manager

• Define and evolve the platform strategy, roadmap, and capability priorities across analyst experience, workflow infrastructure, and extensibility surfaces.
• Translate AI and ML capabilities into a product experience that compliance analysts can use and regulators can audit.
• Own the product extensibility strategy: define the API and integration surfaces that allow policy makers and analyst teams to extend product capabilities without requiring Smarsh engineering intervention.
• Maintain a clear view of the competitive landscape and develop differentiated positioning grounded in product reality.
• Own the end-to-end analyst experience: from alert surfacing to resolution, including explainability, reason code workflows, and audit trail completeness.
• Drive UX investment as a strategic lever, not a polish pass. The analyst workflow directly affects model quality through the feedback loop. UX decisions have downstream data consequences.
• Work closely with Design to move from concept to delivered capability, with direct accountability for closing the gap between the platform’s AI narrative and the actual experience analysts have today.
• Define and own the API surface: alert queues, review actions, reporting, reason code taxonomies, and workflow configuration. These are product decisions, not engineering ones.
• Build the product strategy for programmatic extensibility, including integrations with external agents, policymaker prompting surfaces, and developer-facing documentation.
• Establish the commercial packaging model for extensibility capabilities: what is a subscription tier, what is usage-based, and what justifies a premium price point.
• Partner with Engineering on capacity allocation, release readiness, and operational discipline. You will bring specifications that are complete enough for engineering to build without coming back for clarification.
• Partner with the AI/ML Product team on the handoff between AI/ML capabilities and the experience surface that exposes them. Own the feedback routing requirements that make the compounding data flywheel work.
• Partner with Professional Services and Customer Experience to translate customer pain into defensible priorities. Show up where customers are, not just where internal stakeholders are.
• Lead a small team of product managers as a player coach. Set standards through your own work, not through delegation.
• Develop PM craft on the team: problem framing, evidence-based prioritization, and outcome measurement. This team needs a model to follow, not a manager to report to.
• Own the team’s operating cadence, including sprint reviews, prioritization forums, and stakeholder communications.

Senior Director, Product Management

• Experienced level Technical Support Engineering role.
• Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products.
• Works on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions. Independently identifies the root cause of software or system issues and uses system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible testcases.
• Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.
• Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.
• Develop broad expertise for multiple assigned products to maximize first contact resolution.
• Build deep expertise as SME for assigned focused technologies or products as point of escalation for frontline or backline teams.
• May be assigned to specialized teams or projects to leverage knowledge.
• Focus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty.
• Effectively manage cases to ensure timely customer status updates and ultimate resolution.
• May require handling critical accounts, customer escalations, and 3rd party support coordination to resolve issues.
• Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of issue.
• Frequently engage with SRE and Engineering teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.
• Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. May include KCS Coach role or Knowledge Domain Expert (KDE).
• Responsibilities for online content and product or process feedback across company.
• Promote adoption and success of customers and partners using self-service offerings, including knowledge base, community, and training resources.
• Lead the identification and implementation of “shift left” changes to increase resolution rate and accelerate time to resolution.
• May participate in readiness planning and activities related to pre-release or new product introduction preparation for the support team.
• Advocate for product, policy and process improvements that improve the customer experience.
• May be assigned as Designated Support Engineer or Business Critical Support resource to specific accounts for premium offerings.
• Follow required polices and processes to maintain compliance with information security and data protection requirements.
• Collaborate closely with cross-functional teams to resolve issues and fulfill customer needs.
• Other duties as assigned.

Technical Support Engineer II

Research Engineer

• Build and maintain Apache Airflow DAGs for ML pipeline orchestration
• Develop SageMaker training jobs for NLP models (NeMo, PyTorch)
• Implement MLflow tracking and model registry integrations
• Write infrastructure-as-code using Terraform (AWS S3, IAM, VPC)
• Create comprehensive tests for ML pipeline components
• Follow spec-driven development practices with Claude Code
• Contribute to ML observability and evaluation frameworks

Research Engineer III

Solutions Engineer

• Assist account executives in deal qualification by rapidly comparing customer needs with the capabilities of our products and services.
• Lead the sales team response to customer RFIs and RFPs, and any required due diligence assessments, e.g., cloud, architecture, product, infosec.
• Lead customer meetings to “discover” and document the detailed business requirements necessary for product selection, solution design, and drafting an early-stage commercial quote if required.
• Collaborate with solution architects to design and finalize a solution and later manage any required proof of value engagement, e.g. POC.
• Collaborate with account executives on deal strategy, tasks, deliverables, and milestones across the sales lifecycle.
• Exhibit the highest level of knowledge and competence on Smarsh products, the underlying technology stack, the AWS cloud environment, and our target market.
• Prepare sales presentations and bespoke product demonstrations that address customer-specific requirements and pain points while highlighting Smarsh product differentiators and ROI.
• Learn the capabilities and positioning of other vendor solutions to assist in selling against the competition.
• Obtain the “technical win” during the solution validation stage of the sales process.