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About the role
Key responsibilities & impact- Administer global employee benefits programs including medical, dental, vision, retirement, life insurance, disability, wellness initiatives, and supplemental benefit offerings across multiple countries.
- Support benefit operations in the US and international regions, including coordination with country-specific vendors, brokers, and administrators.
- Serve as a subject matter resource for employees regarding benefit eligibility, enrollment, life event changes, and plan utilization.
- Manage benefits onboarding and annual open enrollment processes, including employee communications, education sessions, and system coordination.
- Ensure accurate benefits data management and payroll deductions through HRIS and payroll systems.
- Partner with the Global Benefits/Total Rewards Manager to support program enhancements, renewals, benchmarking, and process improvements.
- Identify opportunities to improve employee experience, operational efficiency, and scalability of global benefits processes.
- Administer leave of absence programs including FMLA, statutory leave programs, disability, parental leave, sick leave, and country-specific leave requirements.
- Coordinate directly with employees, managers, HR partners, and third-party administrators regarding leave eligibility, documentation requirements, timelines, and return-to-work processes.
- Track employee leave status and maintain accurate documentation while ensuring confidentiality and compliance.
- Support international leave administration and coordinate with regional partners to ensure alignment with local regulations and practices.
- Escalate complex or high-risk leave matters appropriately while exercising sound judgment in routine case management.
- Coordinate and support global wellness initiatives and employee wellbeing programs in partnership with Total Rewards and People teams.
- Assist in the development and execution of employee education and engagement efforts related to benefits and wellness offerings.
- Support communication strategies that improve employee understanding and utilization of available programs and resources.
- Gather employee feedback and identify opportunities to enhance participation and overall employee experience.
- Ensure compliance with applicable federal, state, and international regulations related to benefits and leave administration, including ACA, ERISA, COBRA, HIPAA, and applicable country-specific requirements.
- Maintain accurate records, documentation, and reporting for audits, renewals, and regulatory compliance activities.
- Support annual compliance filings, benefits audits, and vendor reporting requirements.
- Monitor changes in legislation and escalate potential impacts to leadership.
- Partner with brokers, insurance carriers, leave administrators, and external vendors to ensure timely issue resolution and quality service delivery.
- Assist with vendor management activities including enrollment accuracy, billing reconciliation, reporting validation, and operational issue resolution.
- Collaborate cross-functionally with Payroll, HR Operations, Legal, Finance, and People Business Partners to support effective program administration.
- Contribute to ongoing process documentation and operational best practices.
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
- 4+ years of experience in benefits, leave administration, HR operations, or Total Rewards.
- Experience supporting global employee populations and/or benefits administration outside the US strongly preferred.
- Knowledge of US benefits and leave regulations including FMLA, ACA, ERISA, COBRA, and HIPAA.
- Familiarity with international benefits and leave practices in countries such as the UK, India, Canada, or EMEA/APAC regions preferred.
- Experience working with HRIS, benefits administration systems, and payroll platforms.
- Strong organizational skills with the ability to manage multiple priorities and deadlines independently.
- Strong analytical, problem-solving, and communication skills.
- Ability to handle sensitive and confidential information with discretion.
- Demonstrated customer service orientation and employee support mindset.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationleave administrationHR operationsTotal Rewardsdata managementcomplianceemployee onboardingemployee communicationsvendor managementprocess improvements
Soft Skills
organizational skillsanalytical skillsproblem-solving skillscommunication skillscustomer service orientationdiscretionemployee support mindset
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in Business Administration