Smarsh

Solutions Engineer

Smarsh

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $130,000 - $170,000 per year

About the role

  • Assist sales with discovery process to identify quantifiable problems our solutions can solve.
  • Demonstrate/Workshop/Solution how our products/platform can help our prospects/customers achieve their desired business outcomes.
  • Provide deep technical expertise in the sales process, thereby identifying and influencing requirements early in the process.
  • Have a deep technical understanding of Smarsh’s products and 3rd party integration; conduct technical presentations.
  • Influence and capture the prospect’s technical requirements, own the architecture blueprint and re-validate with the prospect.
  • Provide technical leadership during complex, enterprise-level Proofs of Concept engagements to meet the technical success criteria in a positive and professional manner that exceeds expectations and sets Smarsh apart from competitors.
  • Take the lead on the technical responses associated with an RFI/RFP/RFQ etc.
  • Prepare internal solution design proposals for complex deployments. Work with all departments to prepare for large and complex implementations, including knowledge transfer, integration design, and product gap analysis.
  • Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
  • Regularly update systems of record (salesforce, SharePoint etc.) with presales notes/collateral etc.
  • Contribute best practices and content/collateral to broader presales and sales teams.
  • Travel as needed for internal/external meetings – Roughly 30 / 40%

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Business or equivalent experience.
  • Experience in enterprise architecture, IT consulting, sales engineering or software engineering in an enterprise environment.
  • Professional demeanor with strong work ethic; self-starter; confident; creative and innovative with a passion for delivering technical benefits to sales prospects.
  • Understanding of Artificial Intelligence, Natural Language Processing, Machine Learning or Data Visualization.
  • Strong personal skills, able to build solid relationships with prospect’s senior business and technical teams.
  • Works collaboratively in a cross-functional environment with Smarsh’s product management, engineering and customer success teams, soliciting input when/as required.
  • Superb verbal and written communication skills, including the ability to gather, document and present the value of our solutions.
  • Adapt at overcoming prospect concerns and ensuring mutually beneficial outcomes from complex technology integration. Demonstrates credibility with prospects’ stakeholders on business and technical solution proposals.
  • Organization, prioritization and planning essential to concurrently deliver multiple projects.
  • Subject matter expert in the fields of Surveillance/Supervision, eDiscovery, Archiving, and/or unstructured data platforms is a plus.
  • Industry knowledge (Financial Services and other highly regulated industries).
  • Solution Selling, Demo2Win, and MEDDIC/MEDDPICC experience.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise architectureIT consultingsales engineeringsoftware engineeringArtificial IntelligenceNatural Language ProcessingMachine LearningData Visualizationsolution designtechnical presentations
Soft Skills
professional demeanorstrong work ethicself-starterconfidentcreativeinnovativeverbal communicationwritten communicationorganizationcollaboration