Smardt Chiller Group

Technician

• Provide technical support and field service on indoor and outdoor Smardt chillers.
• Perform chiller startups, commissioning, troubleshooting, warranty work, repairs, and maintenance.
• Service and troubleshoot chillers in the field, either within the local market or while traveling as required.
• Deliver high customer satisfaction by communicating effectively and professionally with customers, internal teams, and external contacts.
• Interact with customers to provide guidance on the operation and maintenance of their equipment.
• Diagnose and resolve customer operational problems accurately and professionally.
• Complete installations, deliveries, and removals of equipment required to perform installations in accordance with company standards.
• Participate in the monitoring and maintenance of chiller systems.
• Maintain availability for emergency customer calls as part of the on-call rotation, typically approximately one week every one to two months, or as required by business needs.
• Keep customers informed regarding the nature of service performed, repairs completed, and any outstanding issues.
• Ensure all tools, testing devices, and equipment are maintained in good and safe working order.
• Ensure repairs and maintenance for testing equipment are performed in a timely manner.
• Provide customers with appropriate recommendations regarding repair or replacement of existing equipment.
• Promote add-on work or service agreements where appropriate to support customer needs.
• Utilize technical support available through head office when additional troubleshooting assistance is required.
• Complete service documentation, reports, and administrative requirements accurately and on time.
• Follow all company safety standards, customer site requirements, and applicable regulatory requirements.
• Assist head office and management with other related duties as required.

Service Technician – Data Centers

• Provide exceptional technical service on Smardt chillers, including indoor and outdoor equipment.
• Perform equipment startups, commissioning, troubleshooting, warranty work, and routine maintenance.
• Diagnose and resolve operational issues accurately, safely, and professionally.
• Travel within the assigned local market and occasionally beyond, as required by business needs.
• Communicate clearly with customers regarding equipment operation, maintenance requirements, service performed, and outstanding issues.
• Complete installations, equipment deliveries, and removals in accordance with company standards.
• Maintain availability for on-call emergency service, typically approximately one week every one to two months, or as business needs require.
• Ensure all tools, testing devices, PPE, and service equipment are safe, properly maintained, and used in accordance with company requirements.
• Recommend repair, replacement, or service options to customers when appropriate.
• Promote service agreements and additional service work to support customer needs and equipment reliability.
• Leverage technical support from head office or other internal resources when needed.
• Complete service documentation, reports, and administrative requirements accurately and on time.
• Follow all company safety standards, customer site requirements, and applicable regulatory requirements.