Service Technician – Data Centers

Smardt Chiller Group

Service Technician delivering high-quality technical service and support for Smardt chillers in a dynamic environment. Main responsibilities include field service, diagnostics, and customer interaction.

Posted 7/5/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical support and field service on indoor and outdoor Smardt chillers.
Perform chiller startups, commissioning, troubleshooting, warranty work, repairs, and maintenance.
Service and troubleshoot chillers in the field, either within the local market or while traveling as required.
Deliver high customer satisfaction by communicating effectively and professionally with customers, internal teams, and external contacts.
Interact with customers to provide guidance on the operation and maintenance of their equipment.
Diagnose and resolve customer operational problems accurately and professionally.
Complete installations, deliveries, and removals of equipment required to perform installations in accordance with company standards.
Participate in the monitoring and maintenance of chiller systems.
Maintain availability for emergency customer calls as part of the on-call rotation, typically approximately one week every one to two months, or as required by business needs.
Keep customers informed regarding the nature of service performed, repairs completed, and any outstanding issues.
Ensure all tools, testing devices, and equipment are maintained in good and safe working order.
Ensure repairs and maintenance for testing equipment are performed in a timely manner.
Provide customers with appropriate recommendations regarding repair or replacement of existing equipment.
Promote add-on work or service agreements where appropriate to support customer needs.
Utilize technical support available through head office when additional troubleshooting assistance is required.
Complete service documentation, reports, and administrative requirements accurately and on time.
Follow all company safety standards, customer site requirements, and applicable regulatory requirements.
Assist head office and management with other related duties as required.

Requirements

What you’ll need

Minimum of four (4) years of HVAC field service experience.
Chiller service experience required or strongly preferred.
Experience with Turbocor and/or magnetic bearing systems is considered an asset.
Experience performing startup, commissioning, troubleshooting, warranty work, maintenance, and field repairs.
Experience working directly with customers in a technical service or field service environment.
High school diploma or equivalent required.
Technical school diploma, HVAC certification, or equivalent technical training preferred.
EPA certification required, where applicable.
Valid driver’s license with an acceptable driving record required.
Additional state, local, trade, or customer-site certifications may be required based on assigned duties, work location, or applicable law.
Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical and electrical components.
Strong troubleshooting and diagnostic abilities.
Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.
Ability to use hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment safely and effectively.
Ability to use computer systems, mobile applications, remote connection tools, and service software to complete documentation and access technical information.
Strong understanding of safety procedures related to HVAC service, electrical work, refrigerants, tools, and customer site requirements.

Benefits

Comp & perks

Health and dental benefits from day one.
401(k) plan with up to 6% employer match.
Training and professional development programs.
Annual performance reviews and career advancement opportunities.
A collaborative global environment with opportunities for growth.
The opportunity to be part of a dynamic and growing business in a sustainable industry.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Chiller StartupCommissioningTroubleshootingMaintenanceField RepairsRefrigeration CyclesReading Technical ManualsInterpreting Wiring DiagramsUsing Diagnostic ToolsService Documentation

Soft Skills

Customer CommunicationProblem SolvingProfessionalismCustomer GuidanceTeam Collaboration

Certifications

EPA CertificationHVAC CertificationValid Driver's License