Service Technician

Smardt Chiller Group

HVAC Field Service Technician providing exceptional service and support for Smardt's high-efficiency chillers. Responsibilities include troubleshooting, maintenance, and customer communication in the field.

Posted 7/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide exceptional technical service on Smardt chillers, including indoor and outdoor equipment.
Perform equipment startups, commissioning, troubleshooting, warranty work, and routine maintenance.
Diagnose and resolve operational issues accurately, safely, and professionally.
Travel within the assigned local market and occasionally beyond, as required by business needs.
Communicate clearly with customers regarding equipment operation, maintenance requirements, service performed, and outstanding issues.
Complete installations, equipment deliveries, and removals in accordance with company standards.
Maintain availability for on-call emergency service, typically approximately one week every one to two months, or as business needs require.
Ensure all tools, testing devices, PPE, and service equipment are safe, properly maintained, and used in accordance with company requirements.
Recommend repair, replacement, or service options to customers when appropriate.
Promote service agreements and additional service work to support customer needs and equipment reliability.
Leverage technical support from head office or other internal resources when needed.
Complete service documentation, reports, and administrative requirements accurately and on time.
Follow all company safety standards, customer site requirements, and applicable regulatory requirements.

Requirements

What you’ll need

Minimum of four (4) years of HVAC field service experience.
Chiller service experience strongly preferred.
Experience with Turbocor and/or magnetic bearing systems is considered a strong asset.
High school diploma or equivalent required.
Technical school diploma, HVAC certification, or equivalent technical training preferred.
EPA certification required where applicable.
Valid driver’s license with an acceptable driving record required.
Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical/electrical components.
Ability to troubleshoot complex HVAC and chiller operational issues.
Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.
Proficiency using hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment.
Ability to use computer systems, mobile applications, and service software to complete service reports and access technical documentation.

Benefits

Comp & perks

Health and dental benefits from day one.
401(k) plan with up to 6% employer match.
Training and professional development programs.
Annual performance reviews and career advancement opportunities.
A collaborative global environment with opportunities for growth.
The opportunity to be part of a dynamic and growing business in a sustainable industry.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Troubleshooting HVAC IssuesReading Technical ManualsUnderstanding Wiring DiagramsService DocumentationEquipment CommissioningRoutine MaintenanceOperational Issue DiagnosisRefrigeration Cycle KnowledgeMechanical/Electrical Component KnowledgeService Agreement Promotion

Soft Skills

Clear CommunicationCustomer Service OrientationProfessionalismProblem-Solving

Certifications

EPA CertificationHVAC Certification