Be accountable for the end-to-end strategy, development, launch, and ongoing optimization of our eCommerce platform.
Deeply understand users, business objectives, and market dynamics to deliver seamless, intuitive UX/UI and identify friction points and growth opportunities.
Oversee development, integration, optimization, migration, deployment, and maintenance of all online products across Shopify and additional marketplaces.
Lead initiatives from concept and requirements gathering through launch, iteration, and scale.
Define and track KPIs; analyze performance data, customer feedback, engagement metrics, A/B tests, and user research to inform strategy and unlock innovation.
Create and manage product roadmaps, backlogs, and sprint plans in an Agile environment, prioritizing initiatives that maximize customer value and business impact.
Analyze user behavior across digital channels to spot trends, optimize engagement, and drive conversion.
Continuously identify, evaluate, and prioritize enhancements that improve customer experience and sales, balancing speed, cost, and long-term value.
Oversee inventory status, pricing updates, product descriptions, and launches to ensure accuracy and consistency across the site.
Coordinate with third-party providers to deliver seamless integrations and scalable solutions.
Run regular stakeholder touchpoints, communicate product decisions and progress, and ensure milestones and deliverables are met.
Partner closely with engineering, design, marketing, operations, and leadership to drive alignment, solve problems, and close gaps across product and business.

Requirements

Bachelor's degree in Business, e-Commerce, Marketing, Computer Science, Engineering, or a related field (or equivalent experience)
5+ years of experience in eCommerce product management in retail or DTC environment
At least 2+ years direct experience managing a consumer eCommerce site ideally Shopify or WooCommerce, BigCommerce, Magento; must have shopping cart and publicly accessible site
Proven track record of launching and scaling an eCommerce business
Strong experience using Google Analytics, Hotjar and SEO tools to analyze performance and optimize user engagement
Proficiency in installing and configuring website plugins, integrations and new features
Experience leading UX/UI, customer journey mapping, conversion rate optimization (CRO), and user experience design while working with design and technical teams to build and optimize websites
Experience working in Agile environments, managing product roadmaps, backlogs, and sprint planning
Data-driven mindset and skills with experience in KPIs, analytics, A/B testing, user research and performance optimization
Entrepreneurial self-starter mindset with strong ownership, problem-solving sense of urgency and comfortable managing and influencing people who are not direct reports across all levels
Ability to operate in ambiguity and build from zero
Strong cross-functional leadership and communication skills
Detail oriented, highly organized and able to prioritize multiple projects in fast paced work environment with changing priorities and strict deadlines
Working knowledge of eCommerce compliance, accessibility, and QA quality assurance best practices

Benefits

Endless career growth opportunities – we promote from within!
A culture that celebrates diversity, inclusion, and belonging
Comprehensive health, dental, and vision benefits to keep you thriving
Annual Wellness Credit up to $250 for fitness, nutrition, and self-care essentials
Tuition reimbursement for professional and personal development
Generous parental leave top-up and family-friendly policies
Exclusive employee discounts on premium sleep products and home essentials
Paid volunteer day to give back to your community
Recognition programs, milestone celebrations, and a workplace that feels like family
Access to cutting-edge training platforms and mentorship programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eCommerce product managementUX/UI designconversion rate optimizationGoogle AnalyticsHotjarSEO toolsAgile methodologyA/B testingdata analysiswebsite integrations

Soft Skills

cross-functional leadershipcommunicationproblem-solvingorganizational skillsdetail-orientedownershipentrepreneurial mindsetability to operate in ambiguitytime managementstakeholder management

Certifications

Bachelor's degree in BusinessBachelor's degree in e-CommerceBachelor's degree in MarketingBachelor's degree in Computer ScienceBachelor's degree in Engineering