Sleep Country

Bilingual Customer Experience Representative

Sleep Country

contract

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Respond to incoming calls, emails and chat requests;
  • Respond to various customer inquiries including warranty claims, online order requests and any other related issues;
  • Meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives;
  • Support the online sales team during peak periods such as Boxing Day, Mad Friday, Cyber Monday, etc;
  • Support customers throughout their shopping experience;
  • Provide a complete sleep system by understanding customer needs, products such as mattresses, accessories, adjustable bases, etc. and closing the online sale with them.

Requirements

  • A minimum of 2 years’ experience in a sales and/or call center customer service environment
  • Any post-secondary education is considered an asset
  • Excellent communication skills in English and French, both written and verbal, is required
  • Avid multitasker
  • Ability to work in a fast paced environment and deal with a high volume of customer requests
  • Problem management skills
  • Computer skills and familiarity with programs such as Microsoft Teams, Outlook, PowerPoint, Zoom
  • Ability to problem solve effectively within company policies and guidelines
  • Tact and diplomacy at all times with internal as well as external customers
  • Work in a home environment
Benefits
  • Full medical, dental benefits and a Deferred Profit Sharing Program
  • Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
  • Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
  • Maternity/Parental leave top up benefits
  • Tuition Reimbursement Program that covers professional AND personal development
  • Long service awards, celebrations and other social events
  • Associate Referral Program
  • Paid day off to volunteer at your local charity of choice
  • Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalesproblem management
Soft skills
communicationmultitaskingtactdiplomacyproblem solving